Customer Experience Specialist - Global Contact Center

5G-Starlink Pte.; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunications company in Malaysia is seeking motivated individuals to deliver exceptional customer service. The role involves managing customer expectations and resolving issues effectively. Candidates with at least a diploma and customer service experience are preferred, though fresh graduates are encouraged to apply. Successful applicants will receive comprehensive training in Malaysia and/or Singapore, making this a great opportunity for individuals looking to thrive in a dynamic environment.

Qualifications

• At least 1 year of experience in a call center or customer service role.
• Ability to handle international calls is advantageous.
• Fresh graduates are welcome to apply.

Responsibilities

• Deliver world class customer service via telephone.
• Manage customer's expectations and resolve issues.
• Support Team Leader in process improvements.

Skills

Customer service skills

Good command of English

Empathy and listening skills

Education

Diploma or Degree from a recognized institution

Job description

A telecommunications company in Malaysia is seeking motivated individuals to deliver exceptional customer service. The role involves managing customer expectations and resolving issues effectively. Candidates with at least a diploma and customer service experience are preferred, though fresh graduates are encouraged to apply. Successful applicants will receive comprehensive training in Malaysia and/or Singapore, making this a great opportunity for individuals looking to thrive in a dynamic environment.