Customer Experience & Resolution Specialist

Manulife; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services provider in Kuala Lumpur is seeking a dedicated customer service representative. The role focuses on interacting with sales consultants and customers, providing information and resolving complaints to enhance customer satisfaction. Candidates must have a Bachelor's degree and strong communication skills in English and Mandarin. This position allows for hybrid working arrangements, fostering a supportive environment for career growth.

Benefits

Support for career development

Flexible working environment

Inclusive workplace culture

Qualifications

• Bachelor’s degree required.
• Strong written and verbal communication skills.
• Fluency in English and Mandarin needed.
• Familiarity with local languages and dialects is a plus.

Responsibilities

• Interact with customers to provide product information and resolve inquiries.
• Handle complaints through various channels and ensure resolution.
• Provide coaching and training to customer service representatives.
• Coordinate with internal departments to manage customer complaints.

Skills

Good communication skills - written and verbal

Good command of English and Mandarin

Knowledge of local languages and dialects

Application Systems knowledge

Education

Bachelor's degree

Job description

A leading financial services provider in Kuala Lumpur is seeking a dedicated customer service representative. The role focuses on interacting with sales consultants and customers, providing information and resolving complaints to enhance customer satisfaction. Candidates must have a Bachelor's degree and strong communication skills in English and Mandarin. This position allows for hybrid working arrangements, fostering a supportive environment for career growth.