Customer Experience & Resolution Specialist

RAHCO Rosenida, Azlina, Hafidz & Co; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service-focused firm in Malaysia is seeking a dedicated individual to handle inquiries and customer feedback through phone, email, or in-person at the property gallery. The ideal candidate will demonstrate effective communication and problem-solving skills while ensuring customer satisfaction. You will be expected to work independently, prioritize tasks, and maintain strong interpersonal relationships. This role calls for attention to detail and the ability to manage stress effectively.

Qualifications

• Capability to assist inquiries and feedback via multiple communication channels.
• Proficiency in resolving customer complaints effectively.
• Strong co-ordination and interpersonal skills.

Responsibilities

• Assist inquiries and customer feedback via phone call, email, or walk-in.
• Resolve problems by clarifying customer complaints.
• Follow up to ensure resolution and customer satisfaction.

Skills

Effective communication skills

Customer satisfaction dedication

Independence and teamwork

Stress management skills

Attention to detail

Job description

A customer service-focused firm in Malaysia is seeking a dedicated individual to handle inquiries and customer feedback through phone, email, or in-person at the property gallery. The ideal candidate will demonstrate effective communication and problem-solving skills while ensuring customer satisfaction. You will be expected to work independently, prioritize tasks, and maintain strong interpersonal relationships. This role calls for attention to detail and the ability to manage stress effectively.