Customer Experience (Cantonese) Executive - Open for fresher (Start ASAP)

Prosple; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel-experience platform in Kuala Lumpur is seeking a Customer Experience Executive who will deliver exceptional support via phone, email, and chat. The role involves engaging with customers and internal teams to enhance workflow efficiency while meeting individual KPIs. Fresh graduates and individuals with organizational and communication skills who are proficient in English and Chinese (Mandarin & Cantonese) are encouraged to apply. This position also requires proficiency in MS Office and willingness to work shifts, including weekends.

Qualifications

• SPM/'O' Levels or higher; preferably Diploma qualification and above.
• Fresh graduates encouraged to apply.
• At least 1 year experience in E‑Commerce, Business Administration, and/or Marketing is an advantage.

Responsibilities

• Deliver excellent customer service and manage customer needs via phone, email, and chat.
• Liaise with internal and external parties to improve workflow efficiency.
• Document and classify interactions accurately in appropriate systems.
• Meet individual KPIs and contribute to team goals.
• Perform ad-hoc tasks and projects as assigned.

Skills

Excellent customer service

Communication skills

Organization

Attention to detail

Time management

Proficient in English and Chinese (Mandarin & Cantonese)

Education

Diploma qualification and above

Tools

MS Office (Word and Excel)

Job description

Customer Experience (Cantonese) - Executive, Open for fresher (Start ASAP)

Join KKday as a Customer Service Executive to deliver exceptional support and enhance user experience on Asia’s largest travel-experience platform.

Your role

Key responsibilities include:

• Deliver excellent customer service and manage customer needs via phone, email, and chat
• Liaise with internal and external parties to improve workflow efficiency and work processes
• Document and classify interactions and issues accurately in appropriate systems
• Meet individual KPIs and contribute to team goals
• Perform ad‑hoc tasks and projects as assigned

About you

The company is looking for:

• SPM/'O' Levels or higher; preferably Diploma qualification and above
• Fresh graduates encouraged to apply
• At least 1 year experience in E‑Commerce, Business Administration, and/or Marketing is an advantage
• Good organization, attention to detail, time management, and initiative
• Excellent interpersonal and communication skills
• Proficient in English and Chinese (Mandarin & Cantonese), both written and verbal
• Proficiency in MS Office including Word and Excel
• Able to work shifts including weekends and public holidays (Shift A: 07:00–16:00; Shift B: 10:00–19:00)

This job may close before the stated closing date, you are encouraged to apply as soon as possible.