Customer Executive (Interior Design & Build)

Interior Plus Asia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An interior design firm in Kuala Lumpur seeks a motivated Customer Executive to manage lead qualification and client engagement. This role involves coordinating appointments, monitoring sales performance, and ensuring a smooth customer experience. Ideal candidates will have experience in customer service, strong organizational skills, and the ability to analyze sales metrics. Join a dedicated team to help achieve company targets and enhance client satisfaction.

Qualifications

• Experience in customer service or client engagement roles.
• Strong organizational and communication skills.
• Ability to analyze and interpret sales metrics.

Responsibilities

• Handle lead qualification and follow-up activities.
• Schedule and manage client appointments.
• Monitor sales performance and target achievements.

Skills

Lead qualification

Client engagement

Appointment coordination

Tools

CRM system

Job description

Customer Executive (Interior Design & Build)

We’re looking for a motivated Customer Executive to handle lead qualification, client engagement, and appointment coordination. You’ll help ensure every lead is properly followed up, clients enjoy a smooth experience, and sales activities are well-tracked to achieve company targets.

Lead Qualification & Follow-Up

Review and verify incoming leads from marketing channels, including social media, Google, and other platforms, to determine if they meet the company’s qualification criteria.

Contact potential clients to gather additional information, assess their needs, and ensure they are assigned to the appropriate sales team.

Maintain an organized database of leads, updating their status based on engagement, while monitoring and analysing lead quality, response time, and service levels.

Client Engagement & Appointment Management

Schedule and confirm appointments while effectively introducing and presenting the company’s background, services, and value proposition.

Meet with clients alongside designers to ensure a smooth sales process and enhance customer confidence.

Keep track of all client appointments, ensuring follow-ups are conducted within the expected timeline.

Oversee customer satisfaction and journey touchpoints to ensure a seamless experience.

Continuously follow up with potential clients after appointments to nurture relationships.

Track and manage client engagement timelines to ensure timely responses and decision-making.

Address client concerns or objections to facilitate conversions.

Sales Performance Tracking & Target Review

Monitor and analyze key sales metrics, including appointment rates, follow-up effectiveness, and conversion rates.

Maintain records of all interactions and progress with clients in the CRM system.

Conduct regular reviews of the sales team’s performance, ensuring targets are met and providing guidance for improvement.