Customer Engineering Systems Debug Director

Advanced Micro Devices; Penang; On-site; MYR 487,000 - 731,000; Full time

Job summary

A leading technology company is seeking a Director of Customer System Development and Qualification in Penang, Malaysia. This pivotal role involves leading teams to enhance customer engagement and satisfaction throughout the design and production process. Candidates should have strong leadership in AI systems and deep technical communication skills. The successful applicant will foster collaboration across teams to drive exceptional product ramp and resolution of customer issues. Those with experience in server systems and effective customer management are highly favored.

Benefits

AMD benefits at a glance

Qualifications

• Proven experience supporting design through to production ramp phase.
• Strong leadership skills with a track record of leading teams.
• Multiple years of experience with customers in a technical capacity.

Responsibilities

• Lead teams for customer enablement and debug.
• Ensure customer needs are met in design and production.
• Drive platform level debug and validation.

Skills

Leadership

Customer Engagement

Debugging

Collaboration

Technical Communication

Education

Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, or Computer Engineering

Tools

Firmware Development

AI Systems

Job description

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next‑generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

THE ROLE

As part of AMD Data Center GPU organization, we are committed to delivering exceptional customer support and high‑quality production ramp of our Instinct products. We are seeking a highly experienced and dynamic Director of Customer System Development and Qualification to join our team and drive customer engagement and satisfaction throughout the design and production process. This is a critical leadership role that requires deep interaction with our partners and customers, ensuring their needs and feedback are integrated into our product design, enablement, co‑validation and deployment phase.

THE PERSON

In this role, you will be responsible forInputs leading and mentoring teams responsible for customer enablement, debug, triage, and co‑validation. You will collaborate closely with internal teams, partners, and customers to ensure smooth integration, interoperability, and high‑quality production ramp. Your expertise in AI systems, firmware development, and validation will be crucial in providing expert‑level support during development and validation cycles and resolving any challenges that arise.

KEY RESPONSIBILITIES

• Team Leadership: Grow, lead, and mentor teams responsible for customer enablement, debug, triage, and co‑validation. Foster close collaboration with internal system development, validation, and central engineering teams.
• Partner Enablement: Empower partners by ensuring smooth integration and assured interoperability with their host/head node system capabilities.
• Expert Customer Triage & Debug Support: Provide expert‑level support during development, execution, and customer qualification cycles. Ensure timely resolution of any challenges to meet customer needs and expectations.
• Collaborate with silicon, SW, FW architects, post‑silicon bring‑up leaders, and validation experts to define and execute debug and customer co‑engineering strategies.
• Functional areas include Inference and Training workload and software performance, GPU and system management (BMC) firmware, networking/switch, OS, kernel, drivers, security, telemetry, PCIe, memory, schedulers.
• Drive hands‑on platform and SoC‑level debug/validation, including complex stress testing, irritator‑driven reproductions, and root cause analysis.
• Represent debug progress and insights with clarity and impact at the executive level, ensuring alignment and accountability across cross‑functional teams.
• Build a culture of ownership, accountability, and technical excellence, while mentoring senior engineers and technical leaders.

PREFERRED EXPERIENCE

• Proven experience in working with end customers and OEM/ODMs to support their design up to production ramp phase.
• Prior experience in server systems and datacenter GPU kimi architecture.
• Experience in firmware & hardware development, validation, and debugging.
• Strong leadership skills with a track record of leading cross‑functional teams.
• Excellent interpersonal and communication skills, with the ability to foster collaboration and drive consensus among various stakeholders.
• Multiple years of experience working directly with customers in a technical capacity. Experience communicating technical details of errata, explaining root cause and workarounds/fixes, and helping customers assess risk and impact.

ACADEMIC CREDENTIALS

• Bachelor’s or Master’s degree (preferred) in Electrical Engineering, Computer Science, Computer Engineering, or equivalent.

LOCATION

Penang, Malaysia

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third‑party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.