Customer-Centric Call Centre Agent

Startek; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Malaysia is seeking a dedicated Call Centre Agent. The successful candidate will be responsible for managing inbound and outbound calls, ensuring a high level of customer satisfaction through effective communication and problem-solving. Candidates should possess excellent verbal and written communication skills. Previous experience in a customer service role is preferred but not mandatory. This position may require working in shifts including weekends and holidays.

Qualifications

• Previous experience in customer service or a call centre environment is preferred but not mandatory.
• Basic computer skills and proficiency in CRM software or call centre systems.

Responsibilities

• Answer incoming calls and respond to customer queries in a timely and professional manner.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a thorough understanding of company products, services, and policies to provide accurate information.
• Process customer requests, orders, and transactions as required.

Skills

Excellent verbal and written communication skills

Problem-solving abilities

Active listening skills

Ability to handle stressful situations

Tools

CRM software

Job description

A customer service company in Malaysia is seeking a dedicated Call Centre Agent. The successful candidate will be responsible for managing inbound and outbound calls, ensuring a high level of customer satisfaction through effective communication and problem-solving. Candidates should possess excellent verbal and written communication skills. Previous experience in a customer service role is preferred but not mandatory. This position may require working in shifts including weekends and holidays.