Customer-Centric Bank Ops & Sales Executive

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a Customer Service Executive to engage with walk-in customers, provide transaction processing, and recommend Bank's products and services. Candidates should have basic banking knowledge, strong service mindset, and relevant experience in customer interactions. The role focuses on delivering high customer satisfaction while working towards specific product targets. Join us in creating a better banking experience for our customers.

Qualifications

• Related working experience in a financial institution or related field.
• Experience with customer interaction, cash handling, transaction processing, or sales.

Responsibilities

• Provide superior customer service to walk-in customers.
• Carry clear targets for specific products and account opening.
• Accept and process transactions accurately and timely.
• Comply with the Bank’s Code of Conduct & Ethics.

Skills

Basic banking knowledge

Excellent service mindset

Communication skills

Cross-selling skills

Education

Malaysian citizen

Fresh graduate or relevant work experience

Job description

A leading financial institution in Malaysia is seeking a Customer Service Executive to engage with walk-in customers, provide transaction processing, and recommend Bank's products and services. Candidates should have basic banking knowledge, strong service mindset, and relevant experience in customer interactions. The role focuses on delivering high customer satisfaction while working towards specific product targets. Join us in creating a better banking experience for our customers.