Customer Centres Analyst

AIA Malaysia; Sandakan; On-site; MYR 25,000 - 35,000; Full time

Job summary

A leading insurance firm in Malaysia is seeking a Customer Service Representative to provide exceptional service to clients, manage inquiries and complaints, and identify upselling opportunities. Candidates should possess a diploma or degree and ideally have at least one year of relevant experience. A strong commitment to customer satisfaction, along with excellent communication and analytical skills, is essential. Fresh graduates are encouraged to apply for this opportunity in Sandakan.

Qualifications

• Relevant experience in customer service or call center is preferred.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally.

Responsibilities

• Provide services to customers relating to sales and service requests.
• Identify upselling opportunities to maintain income streams.
• Resolve customer claims and complaints.

Skills

Customer service

Communication skills

Analytical abilities

Decision making

Team player

Education

Diploma or Degree in any discipline

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

• Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints.
• Provide product and service information to customers and to agents and business partners as appropriate.
• Identify upselling opportunities to maintain and increase income streams from customer relationships.
• Recommend and implement programs to support customer needs.
• Resolve customer claims and complaints.
• Develop initiatives to proactively inform and educate customers.
• Coordinate customer survey with marketing team and develop improvement plans in response to customer survey.
• May develop and deliver functional / technical training in customer service-related areas.

Minimum Requirements

• Education – Diploma, Degree holder in any discipline and/or non degree holders with strong related working experience.
• Experience – Relevant experience, preferably at least one year in Customer Service / Call Centre.
• Demonstrated experience in customer service.
• Passion for excellence with respect to treating and caring for customers.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Possess a strong work ethic and team player mentality.
• Ability to handle and manage customer complaints.
• Has a pleasant, patient and friendly attitude.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Fresh graduates are highly encouraged to apply.