Customer Care Specialist: Fast Solutions & Growth

5G-Starlink Pte.; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company in Malacca City is seeking candidates for a role focused on managing inbound and outbound calls, providing solutions to customer inquiries, and ensuring satisfaction. Ideal candidates should have good telephone etiquette and communication skills, while fresh graduates are encouraged to apply. The role also offers various benefits including annual leave, medical claims, and opportunities for career progression.

Benefits

Annual leave

Bonus

Medical Claim

Yearly increments

Career progression opportunities

Qualifications

• Fresh graduates are encouraged to apply.
• Previous working experience in customer service is an added advantage but not essential.
• Possess good telephone etiquette with a smiley voice.

Responsibilities

• Handle inbound and outbound customer call inquiries.
• Provide timely solutions to customer problems.
• Ensure customer satisfaction by delivering excellent service.

Skills

Good telephone etiquette

Good communication skills

Time management

Interpersonal skills

Social media savvy

Education

Fresh graduates encouraged

Tools

Microsoft Excel

Microsoft Word

Job description

A leading customer service company in Malacca City is seeking candidates for a role focused on managing inbound and outbound calls, providing solutions to customer inquiries, and ensuring satisfaction. Ideal candidates should have good telephone etiquette and communication skills, while fresh graduates are encouraged to apply. The role also offers various benefits including annual leave, medical claims, and opportunities for career progression.