Customer Care Officer

Ogawa; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Shah Alam is seeking candidates for a customer service role. Ideal candidates will have a Diploma or Higher Diploma and preferably three years of experience in customer service or administration. Good communication skills in English and Bahasa Malaysia are required, and candidates who can converse in Mandarin will have an advantage. The role involves managing customer enquiries and maintaining professional relationships while meeting customer needs. A variety of benefits, including annual leave and medical insurance, are offered.

Benefits

5 working days

Min 14 Days Annual Leave

Medical and insurance benefit

Staff Purchase

Qualifications

• Minimum Diploma/ Higher Diploma in qualification.
• Preferably with at least 3 years' experience in Customer Service or Administration.
• Good spoken and written English and Bahasa Malaysia.

Responsibilities

• Handle customer enquiries and requests promptly and professionally.
• Update and maintain customer interactions in the database.
• Assist in resolving customer complaints tactfully.

Skills

Good interpersonal skills

Excellent communication skills

Customer oriented

Motivation to work in a team

Education

Diploma/ Higher Diploma

Job description

Requirements

• Minimum Diploma/ Higher Diploma in qualification
• Preferably with at least 3 years' working experience preferably in Customer Service or Administrative function.
• Good spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin or any other language is an added advantage
• Fresh graduate are welcome to apply
• Customer oriented with good interpersonal and communication skills.
• Highly motivated and ability to work well within a team.

Responsibilities

• Responsible in handling all customer enquiries and request from various platforms promptly and professionally.
• To update and maintain customer interaction in the database.
• Ensuring that all enquiries / cases are replied and recorded within the stipulated time.
• To assist in resolving customer complaints tactfully
• To maintain amicable working relationship with business partner and customers
• Prepare of monthly reports and documentation

Benefits

• 5 working days
• Min 14 Days Annual Leave per year
• Birthday Leave, compassionate Leave and etc
• Medical and insurance benefit
• Staff Purchase