Customer Care Coordinator

Fetch Me Later Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dog hotel and daycare in Kuala Lumpur is hiring for a Customer Care Coordinator to manage client communication and scheduling. Responsibilities include serving as the primary point of contact for clients, handling bookings, issuing invoices, and maintaining records. Candidates should be friendly, organized, and comfortable working in a pet-friendly environment. The position offers a 6-month contract with potential for extension and includes weekend and holiday shifts.

Qualifications

• Experience in admin, customer service, or pet-related environments is a plus.
• Must be detail-oriented and proactive.
• Comfortable handling dogs of all sizes.

Responsibilities

• Act as the first point of contact for clients via WhatsApp, phone, and in‑person.
• Manage bookings and scheduling for daycare, boarding, grooming, and other services.
• Send daily photo and video updates to clients.
• Issue invoices, collect payments, and track outstanding balances.
• Coordinate with dog nannies to ensure smooth daily operations.

Skills

Friendly communication

Multitasking under pressure

Organizational skills

Tech savvy

Tools

Google Sheets

POS systems

WhatsApp Web

Job description

Fetch Me Later is a dog hotel and daycare based in Bangsar. We are hiring a Customer Care Coordinator to manage client communication, appointment scheduling, invoicing, and sending daily photo and video updates. You will serve as the key liaison between our clients and our team of dog nannies to ensure smooth, reliable service. This role requires multitasking, attention to detail, and confidence working in a hands‑on, pet‑friendly environment. Working hours are 9am to 7pm, 5 days a week including weekends and public holidays. Initial contract is 6 months, with potential for extension.

Key Responsibilities

• Act as the first point of contact for clients via WhatsApp, phone, and in‑person
• Manage bookings and scheduling for daycare, boarding, grooming, and other services
• Send daily photo and video updates to clients
• Issue invoices, collect payments, and track outstanding balances
• Update and maintain client and pet records accurately
• Coordinate with dog nannies to ensure smooth daily operations
• Assist with basic cleaning, stock checks, and restocking retail items
• Support during peak periods, including weekends and public holidays

What We’re Looking For

• Someone who is friendly, dependable, and communicates clearly
• Able to multitask under pressure and stay calm in a busy environment
• Organised and detail‑oriented with a proactive attitude
• Comfortable handling dogs of all sizes and working around animals
• Tech savvy — confident using WhatsApp Web, Google Sheets, POS systems, and admin tools
• Prior experience in admin, customer service, or pet‑related environments is a plus

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