Crypto Chat Support Specialist — Remote & Multilingual

SupportYourApp; Remote; MYR 100,000 - 150,000; Full time

Job summary

A global support services company in Malaysia is seeking a Chat Support Consultant to provide exceptional customer service in crypto trading. The ideal candidate should be a native Chinese speaker with strong English skills and have experience in online customer support. This role offers a flexible remote work schedule and emphasizes a proactive attitude. Join a team that values personal growth, responsive leadership, and a healthy work-life balance. Don’t miss this chance to apply with your CV in English.

Benefits

Flexible schedule

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Qualifications

• At least 6-12 months of online customer support experience, preferably in crypto or financial services.
• Strong analytical, logical thinking, and problem-solving skills.
• Personal laptop or computer (at least 8 GB of RAM) and stable internet connection required.

Responsibilities

• Provide efficient and excellent customer support in crypto trading via live chat.
• Handle customer inquiries, order disputes, and appeals.
• Maintain up-to-date knowledge of the company's trading platform.

Skills

Native Chinese

Strong English proficiency (B2; C1 preferred)

Online customer support experience

Problem-solving skills

Payment/banking knowledge

Positive attitude

Tools

CRM experience

Job description

A global support services company in Malaysia is seeking a Chat Support Consultant to provide exceptional customer service in crypto trading. The ideal candidate should be a native Chinese speaker with strong English skills and have experience in online customer support. This role offers a flexible remote work schedule and emphasizes a proactive attitude. Join a team that values personal growth, responsive leadership, and a healthy work-life balance. Don’t miss this chance to apply with your CV in English.