CRM & Service Cloud BA — Remote, Impactful Solutions

ResMed; Kuala Lumpur; Hybrid; MYR 246,000 - 329,000; Full time

Job summary

A global healthcare solutions company is seeking an experienced Business Analyst to join their Global Technology Solutions team. This role involves managing the lifecycle of user stories and collaborating with cross-functional teams to implement impactful solutions that enhance customer support. The ideal candidate will have over 8 years of experience in technical business analysis, strong communication skills, and a customer-first mindset. The role also offers flexibility to work from home and competitive benefits.

Benefits

Bonus plan

Working from home flexibility

Health Insurance

Pension

Referral bonus

Qualifications

• 8+ years of experience as a Technical Business Analyst.
• Experience in solutioning and supporting customer service.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Gather requirements and define acceptance criteria.
• Work with cross-functional teams to drive impactful solutions.
• Facilitate user acceptance testing and obtain sign-off.

Skills

Technical Business Analyst

CRM Solutions

Analytical Skills

Communication Skills

Problem-Solving Skills

Education

Bachelor's in computer science or related field

Tools

Service Cloud

Oracle ERP

Job description

A global healthcare solutions company is seeking an experienced Business Analyst to join their Global Technology Solutions team. This role involves managing the lifecycle of user stories and collaborating with cross-functional teams to implement impactful solutions that enhance customer support. The ideal candidate will have over 8 years of experience in technical business analysis, strong communication skills, and a customer-first mindset. The role also offers flexibility to work from home and competitive benefits.