CRM Developer, Manager

Tokio Marine Life Insurance; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking an experienced Software Development Manager to oversee a team and manage BPM and CRM systems. Ideal candidates should have over 6 years of experience in software development with strong analytical and communication skills. The role involves liaising with stakeholders, ensuring compliance, and enhancing application performance. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• At least 6 years of working experience in the related field.
• 3 years project experience in IT for software development.
• Strong analytical and organizational skills.

Responsibilities

• Plan, organize, manage and coach a team.
• Monitor performance of BPM and CRM systems.
• Manage application development and enhancements.

Skills

Software Development

Communication Skills

Analytical Skills

Time Management

Education

Bachelor's Degree in Computer Science/Information Technology

Job description

Responsibilities

• Plan, organize, manage and coach a team
• Monitor performance of BPM and CRM systems
• BAU support on troubleshooting, and enhance the existing web applications
• Work independently, strong interpersonal skills with demonstrated ability to work and communicate with all levels of business users and management
• Develop, analyze, and maintain applications based on a thorough understanding of user and procedural requirements
• Involved in new systems development and enhancement to support business operations

Key Duties & Responsibilities:

• Must have detailed knowledge and experience in Software Development
• Maintain test & production DynamicsCRM and BPM environments
• Implement new developments and change requests based on business and IT need
• Apply test and validation best practices with solutions deployment across Development, Configuration, User acceptance test, and Production CRM instances
• Work in close collaboration with Business stakeholders on all aspects of the BPM and CRM customization
• Support BPM and CRM end-users in their daily operations. Provide solutions to common entity access issues
• Create documentation on case resolution to facilitate knowledge sharing with team members
• Able to work independently, self-driven, proactive and initiative
• Ability to work with multiple projects effectively within timeline
• Work with teams across the business including, but not limited to, Internal Audit, IT teams, Compliance and Risk to ensure data security compliance

Requirements

Candidate must possess at least a bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science /Information Technology or equivalent

At least 6 years of working experience in the related field is required for this position and 3 years project experience in IT for software development

Good communication skills to liaise with stakeholders and adequate time management ensuring on-time delivery

Strong analytical and organizational skills, with excellent verbal and written communication capability

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