Credit & Recovery Executive

Jobstreet Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment platform is looking for a candidate to manage payment follow-ups, address customer inquiries, and perform various administrative tasks. The role requires a minimum of a diploma and encourages fresh graduates to apply. Candidates should demonstrate patience, good customer service skills, and proficiency in English and Bahasa Malaysia, with Mandarin being an added advantage. This position is based in Selangor, Malaysia.

Qualifications

• Minimum Diploma or equivalent required.
• Fresh graduates are welcome to apply.
• Experience in collections, customer service, call center, sales, or administrative roles is preferred.
• Must demonstrate patience and meticulousness.
• Strong communication and customer service skills required.
• Proficiency in English and Bahasa Malaysia; Mandarin is preferred.

Responsibilities

• Follow up with customers on payment issues and overdue payments.
• Ensure timely collection and renewal from members to meet targets.
• Liaise with banks and insurance companies regarding documentation and payments.
• Attend to incoming inquiries.
• Update system in a timely manner.
• Handle cancellations, refunds, and other administrative tasks.
• Perform ad-hoc duties as assigned by management.

Job description

To follow up with customers on payment issue/ overdue payment.

Ensure timely collection/ renewal from members to achieve target set.

Liaise with bank and insurance company on documentation, payment and status update.

Attend to any incoming enquiries.

Update system in timely manner.

Handle cancellation, refund or administrative task pertaining to the unit.

Perform other ad-hoc duties as assigned by the management.

Job Requirement:

Minimum Diploma or any equivalence.

Fresh graduate is welcome to apply.

Working experience in collections/ customer service/ call center/ sales/ administrative.

Patience and meticulous.

Good customer service and communication skill.

Proficient in English & BM, Mandarin will be an added advantage.