Credit Recovery

Hyred; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A financial services company in Malaysia is seeking a candidate for a credit recovery position. The role involves conducting field visits to customer residences to gather updated contact details and assist in repayment arrangements. Strong communication and negotiation skills are essential, along with proficiency in Bahasa Malaysia and English. Fresh graduates are encouraged to apply with a starting salary of RM3,000. Additional perks include medical check-ups, housing allowances, and educational assistance.

Benefits

Annual medical check-up

Housing allowance

Education assistance

Medical insurance

Life insurance

Accident insurance

Position allowance

Birth allowance

Loyalty award

Cleaning and attendance incentive

Field visit allowance

Accommodation allowance

Qualifications

• Prior experience in credit recovery is an added advantage.
• Fresh graduates are encouraged to apply (starting at RM3,000).
• Able to work independently with minimal supervision.

Responsibilities

• Conduct field visits to collect information from customers.
• Assist in making repayment arrangements with customers.
• Monitor and follow up closely on delinquent accounts.

Skills

Communication skills

Negotiation skills

Goal-oriented

Proficiency in Bahasa Malaysia

Proficiency in English

Microsoft Office

Education

Valid D/DA driving license

Job description

• Conduct field visits to customer residences or business premises to collect information.
• Gather updated contact details through visits (e.g. new phone numbers, addresses).
• Assist the collections team in making repayment arrangements with customers.
• Support outstation collection efforts as needed.
• Develop plans and strategies to improve recovery outcomes.
• Monitor and follow up closely on delinquent accounts across different stages.
• Provide workable solutions to customers for repayment.
• Perform any other related duties as assigned.

Requirements

Prior experience in credit recovery is an added advantage.

Strong communication and negotiation skills.

Goal-oriented and comfortable working with performance targets.

Proficient in Bahasa Malaysia and English.

Basic proficiency in Microsoft Office (Excel, Word, Outlook).

Able to work independently with minimal supervision.

Must possess a valid D/DA driving license.

Immediate availability is preferred.

• Fresh graduates are encouraged to apply (starting at RM3,000).

Annual medical check-up (for leaders and staff aged 30+ with 1 year tenure)

Housing allowance

Education assistance

Medical, life, and accident insurance

Position allowance (Instructor and Leader roles)

Birth allowance

Loyalty award

Cleaning and attendance incentive

Field visit allowance

Accommodation allowance (for field visits)