Credit Control Executive

Mayflower; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading car rental company in Malaysia is looking for a Collections Manager responsible for negotiating payment plans, ensuring timely payments, and achieving collection targets. The ideal candidate should have a Diploma or Degree in Accounting or related fields, with 3-5 years of relevant experience, particularly in credit control. Candidates should be detail-oriented with strong communication and negotiation skills, and the role is based in Segambut Industrial Area with provided shuttle service to the nearest MRT station.

Qualifications

• Minimum 3-5 years of experience in credit control, collections, or accounts receivable.
• Experience in the car, leasing, or financial services industry is an advantage.
• Able to handle difficult conversations professionally.

Responsibilities

• Ensure timely collection of outstanding payments.
• Follow up with customers to minimize overdue accounts.
• Prepare and submit aging reports to the Head of Credit Control.
• Collaborate with legal teams for overdue accounts recovery.

Skills

Credit control processes

Debt collection practices

Financial record-keeping

Microsoft Office (Excel, Word)

Communication skills

Negotiation skills

Detail-oriented

Time management

Problem-solving mindset

Education

Diploma or Degree in Accounting, Finance, Business Administration

Job description

The role is responsible for managing collections, negotiating payment plans, and ensuring payments are made within the agreed credit terms under Car Rental & Leasing Industry. This position plays a vital part in achieving the monthly collection targets set by the superior while maintaining accurate financial records.

Job Scope:

Ensure timely collection of outstanding payments within the approved credit terms and limits.

Follow up diligently with customers through calls, emails, or reminders to minimize overdue accounts and support monthly collection targets.

Provide clear feedback and workable solutions to customers through professional communication (emails and calls), ensuring strong customer relationships while safeguarding company interests.

Prepare and update the aging report accurately and submit it to the Head of Credit Control (CCU) by the 10th of every month.

Actively participate in credit meetings to review debtor performance and propose action plans for overdue accounts.

Ensure all official receipts are issued promptly and accurately.

Verify that payments are correctly allocated to the respective accounts and that bank statements are updated in a timely manner.

Prepare and send monthly Statements of Account to customers in a timely and accurate manner.

Follow up with customers upon issuance to encourage prompt settlement of outstanding balances.

Monitor and pursue recovery of long-outstanding debts (120 days and above), including accounts under legal action.

Collaborate with legal teams or external agencies where necessary to maximize recovery of overdue amounts.

Conduct thorough checks to ensure all documentation for new and existing debtors is complete, accurate, and properly filed before assigning codes.

Verify the accuracy of receivable transactions and ensure proper data flow between the system, middleware, and MyInvois portal.

Manage payable e-invoice transactions via the IRBM MyInvois portal in line with regulatory requirements.

Maintain and verify customer and supplier e-invoice details in the ERP system and middleware.

Review self-billed e-invoices for accuracy, timely submission, and reconciliation with the ledger.

Coordinate with AR and AP teams on e-invoice documentation for LHDN and audit compliance.

Support and guide team members on e-invoice workflows, processes, procedures, and requirements.

Requirement:

Diploma or Degree in Accounting, Finance, Business Administration, or related field.

Minimum 3-5 years above of working experience in credit control, collections, or accounts receivable (experience in the car, leasing, or financial services industry is an advantage).

Strong understanding of credit control processes, debt collection practices, and financial record-keeping.

Proficient in Microsoft Office applications (especially Excel and Word).

Good communication and negotiation skills with the ability to handle difficult conversations professionally.

Detail-oriented, organized, and able to work independently with minimal supervision.

Strong time management skills with the ability to prioritize tasks and meet tight deadlines.

A proactive team player with a problem-solving mindset and customer-oriented approach.

Work Location: Segambut Industrial Area, provided Shuttle Service to nearest MRT station.