Control Tower Lead — Global Freight Operations

Monroe Consulting Group; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment firm in Malaysia is seeking a Team Lead for Control Tower Operations to ensure operational excellence and supply chain visibility. This role involves leading a team of Operations Coordinators to meet performance targets, manage daily operations, and handle escalated issues. Candidates should have at least 4 years of transport management experience and strong communication skills. The position may require rotational 24/7 shifts.

Qualifications

• Minimum 4 years of experience in transport management or freight forwarding.
• Proven experience in a similar operational role in a 4PL or Control Tower environment.
• Hands-on, proactive, and able to work under pressure.

Responsibilities

• Lead, coach, and support a team of Operations Coordinators.
• Act as the first escalation point for operational issues.
• Oversee shipment bookings and transport planning.

Skills

Transport management

Freight forwarding

Logistics processes

Excellent communication in English

MS Office proficiency

Job description

A leading recruitment firm in Malaysia is seeking a Team Lead for Control Tower Operations to ensure operational excellence and supply chain visibility. This role involves leading a team of Operations Coordinators to meet performance targets, manage daily operations, and handle escalated issues. Candidates should have at least 4 years of transport management experience and strong communication skills. The position may require rotational 24/7 shifts.