Content & Customer Success Lead — Drive Client Outcomes

Hasbul Brothers; Sepang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading Training & Consulting Company in Cyberjaya is seeking a passionate Content Specialist (Customer Success Manager) to enhance client engagement. This role involves managing client relationships, overseeing social media ads, and evaluating business progress over a year. Ideal candidates should possess a degree in Marketing or Journalism, alongside experience in video editing and content management. The position offers allowances and medical benefits, catering to individuals committed to achieving business excellence.

Benefits

Allowances

Medical benefits

Qualifications

• Prior experience managing client inquiries professionally.
• Experience in social media ads management.
• Demonstrated excellence in writing and editing.

Responsibilities

• Manage and resolve clients' issues and inquiries.
• Evaluate client's business progress over one year.
• Maintain interpersonal relationships with clients.

Skills

Social media content creation

Video editing (Capcut)

SEO best practices

Writing and editing

Communication skills

Organizational skills

Education

Diploma/Bachelor’s degree in Marketing or Journalism

Tools

Capcut

Adobe Premiere Pro

Job description

A leading Training & Consulting Company in Cyberjaya is seeking a passionate Content Specialist (Customer Success Manager) to enhance client engagement. This role involves managing client relationships, overseeing social media ads, and evaluating business progress over a year. Ideal candidates should possess a degree in Marketing or Journalism, alongside experience in video editing and content management. The position offers allowances and medical benefits, catering to individuals committed to achieving business excellence.