Concierge Manager (Pre - Opening) - Hilton Shah Alam Glenmarie

Hilton Worldwide, Inc.; Shah Alam; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global hospitality company seeks a Concierge Manager for its Shah Alam location. In this role, you will supervise the Concierge Team, set departmental goals, and ensure exceptional guest experiences. You should have a degree in Hotel Management and experience in front-office operations. The ideal candidate will excel in communication and team leadership. Join us at Hilton to deliver remarkable hospitality experiences worldwide while enhancing sales revenues.

Qualifications

• Proven supervisory experience in front office operations.
• Strong leadership qualities and ability to manage a team.
• Passion for delivering exceptional guest service.

Responsibilities

• Supervise daily operations of the Concierge Team.
• Set departmental objectives and work schedules.
• Maintain good communication with hotel areas.
• Monitor guest satisfaction and implement improvements.

Skills

Supervisory experience in hotel

Strong commercial awareness

Interpersonal skills

Communication skills

Sales capabilities

Education

Degree or diploma in Hotel Management or equivalent

Job description

Job Description

Concierge Manager (Pre‑Opening) – Hilton Shah Alam Glenmarie (HOT0C764)

Job Number

HOT0C764

Work Location

Hilton Shah Alam, No. 1, Jalan Usahawan U1/8, Seksyen U1, 40250 Shah Alam, Selangor Darul Ehsan, Malaysia.

A Concierge Manager supervises the Concierge Team and sets the department goals to help Team Members create an exceptional guest and customer experience.

What will I be doing?

• Supervise daily Concierge operations
• Set departmental objectives, work schedules, budgets, policies and procedures
• Monitor appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing, policies, and the local area
• Maximise sales revenues through up‑selling and marketing programmes
• Monitor guest satisfaction reports and implement actions to improve results
• Maintain good communication and working relationships with all hotel areas
• Project a professional manner with an emphasis on hospitality and guest service
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems
• Attend front‑of‑house/hotel meetings, as required

What are we looking for?

• A degree or diploma in Hotel Management or equivalent
• Front‑office supervisory experience in the hotel, leisure or retail sector
• Strong commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous to have

• Previous experience working as a Concierge Manager in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office