Concierge (173512)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel group in Ipoh is seeking an experienced Concierge to provide exceptional guest service, including assistance with reservations and local information. The ideal candidate will have a pleasant personality, strong customer service skills, and a good command of English, Cantonese, and Putonghua. This position requires a willingness to work shifts and offers a dynamic work environment.

Qualifications

• Responsibility and courtesy.
• Willingness to work on shifts.

Responsibilities

• Create an impressive first and last impression for guests.
• Provide information on local areas and reservations.
• Assist guests in and out of vehicles and with luggage.
• Maintain proper records for guest deliveries.
• Arrange transportation for guests upon request.

Skills

Outgoing and pleasant personality

Customer-oriented mindset

Team spirit

Good command of English

Good command of Cantonese

Good command of Putonghua

Job description

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Concierge based at Kerry Hotel Hong Kong!

As a Concierge, we rely on you to:

• Create an impressive first and last impression to guests
• Provide updated and relevant information regarding local areas, city tours, restaurant reservations and airline reservations / confirmation to guests
• Open doors and assist guests on entering and leaving the property
• Assist guests in and out of vehicles, including loading/unloading luggage
• Assist guest with luggage, ensure timely deliveries and collections of guests’ luggage
• Ensure proper records are maintained for all guests’ deliveries
• Arrange transportation for guests upon request
• Perform any other duties as assigned by the Supervisors

We are looking for someone who has:

• Responsibility and courtesy with outgoing and pleasant personality
• Team spirits and customer-oriented mindset
• Good command of English, Cantonese and Putonghua
• Willingness to work on shifts

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.