Community Operations Executive (Fresh Graduates Welcome)

Carson Technology; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent technology company in Kuala Lumpur is seeking a Community Operations Executive to manage community interactions and provide user support. Ideal candidates are fresh graduates or those with minimal experience, fluent in English, and adaptable with strong communication skills. The role involves community management, executing marketing campaigns, and fostering engagement. On offer is a competitive salary and various benefits, including transportation subsidies and opportunities for professional development.

Benefits

Competitive salary package

Performance-based bonuses

Transportation subsidies

Full attendance bonus

Medical reimbursement

Training and mentorship

Opportunities for career growth

Collaborative projects in an international team

Qualifications

• Fresh graduates or candidates with less than 1 year of experience welcome.
• Familiar with social media and platforms like WhatsApp, Facebook, Instagram.
• Fluency in English is mandatory; proficiency in Mandarin is a strong advantage.

Responsibilities

• Handle daily tasks including posting updates and answering user questions.
• Act as the first line of user support for product inquiries.
• Execute marketing campaigns and track performance.
• Distribute marketing content and assets on schedule.
• Foster a positive community atmosphere.
• Collect and summarize user feedback regularly.

Skills

Community management

Customer service

Communication skills

Adaptability

Social media literacy

Job description

Community Operations Executive (Fresh Graduates Welcome)

• Fresh graduates or candidates with less than 1 year of experience are welcome. Experience in community management, customer service, or as a campus ambassador is a plus.
• Familiar with social media and a heavy user of platforms like WhatsApp, Facebook, Instagram, etc.
• Excellent communication skills and customer‑centric mindset, patient and skilled in handling user relationships.
• Fast learner, able to quickly grasp product knowledge and company procedures.
• Proactive, responsible, and adaptable to abroad team collaboration.
• Language: Fluency in English (mandatory). Proficiency in Mandarin is a strong advantage.

Requirements

• Fresh graduates or candidates with less than 1 year of experience are welcome. Experience in community management, customer service, or as a campus ambassador is a plus.
• Familiar with social media and a heavy user of platforms like WhatsApp, Facebook, Instagram, etc.
• Excellent communication skills and customer‑centric mindset, patient and skilled in handling user relationships.
• Fast learner, able to quickly grasp product knowledge and company procedures.
• Proactive, responsible, and adaptable to abroad team collaboration.
• Language: Fluency in English (mandatory). Proficiency in Mandarin is a strong advantage.

Responsibility

• Daily Community Management: Handle daily tasks including posting updates, answering user questions, and facilitating conversations in our community channels.
• User Support: Act as the first line of support, promptly addressing and resolving user inquiries regarding products within the community, and escalating complex issues to the dedicated support team when necessary.
• Activity Execution: Execute planned marketing campaigns, interactive games, and promotions within the community, and track their performance.
• Content Distribution: Distribute prepared marketing content and assets from the marketing/design team on schedule.
• Community Engagement: Proactively guide discussions and foster a positive, friendly, and vibrant community atmosphere.
• Information Collection: Document and summarize common user questions, feedback, and suggestions, reporting them to the team regularly.

Benefits

• Competitive Salary Package and Performance-Based Bonuses
• Transportation Subsidies, Full Attendance Bonus and Medical Reimbursement
• Training and Mentorship for Professional Development
• Opportunities for Career Growth
• Collaborative Projects in an International Team

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