Collections Manager

Dcap Commercial; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading FinTech company in Kuala Lumpur is seeking a Collections Manager to lead the team in managing delinquencies and enhancing recovery processes. Responsibilities include guiding collectors, handling customer objections, and ensuring compliance with collection regulations. The ideal candidate will have a minimum of 3 years experience in Hire Purchase Collections, strong negotiation and interpersonal skills, and proficiency in Microsoft Office. The position offers a competitive salary and various health benefits.

Benefits

Competitive Salary

Health & Wellness Benefits

Professional Development Opportunities

Collaborative & Supportive Work Environment

Qualifications

• Minimum 3 years of experience in Hire Purchase Collections.
• Knowledge of secured litigation processes and foreclosure.
• Good understanding of regulatory requirements in collections.

Responsibilities

• Lead the team to achieve target indicators for delinquencies.
• Monitor and guide collectors' productivity.
• Handle customer objections and complaints.
• Manage staff resources and enhance recovery processes.

Skills

Negotiation skills

Interpersonal skills

KPI-oriented

Adaptability

Microsoft Office (Words, Excel, PowerPoint)

Job description

At DCAP, we’ve been building AI-powered FinTech in Malaysia for 5 solid years—and now we’re scaling fast. We want people who aren’t afraid to think big. If you’re looking to accelerate your career and gain real AI know-how with an ambitious team, this is your moment to shine!

Ever wondered how AI adoption translates into real business cases and everyday impact? At DCAP, you’ll gain hands‑on experience with AI applications that are reshaping the fintech landscape and making sure your career stays future relevant.

What You’ll Do as Collections Manager:

Lead the team to achieve the target indicators set in terms of delinquencies flow through, NPL and specific provisions.

Monitor and review Collector’s productivity and effectiveness.

To guide weaker collectors to achieve KPIs sets.

Manage and achieve the target indicator set in terms of delinquencies and recoveries.

Manage the Prevention and NPL of the portfolio by monitoring team effectiveness in negotiating with customer for payments or repayment plan timeliness.

Able to strategize the segmentation of NPL pool to ensure healthy recovery to lower down NPL base. Thereafter to apply treatment of initiating foreclosure end‑to‑end process (include valuation, repossession, auction / tender and civil actions).

Review and ensure all secured preventive, legal and foreclosure proceedings are timely acted upon by Internal Team.

Handle and manage customer objections, issues/complaints.

Review & validate proposals for restructuring, settlement, or instalment plan by Collection team.

Manage staff resources and ensure smooth operations of the team daily. Constantly enhance automate and upgrade related processes and procedures to speed up recovery.

Attend and process key Collections deliverables on timely basis (eg. Portfolio Review, NPL Monitoring, Upgrades/Downgrades).

Develop staff to a higher level of performance through personal coaching, appraisals and trainings.

With us, you’ll enjoy:

Competitive Salary – Your hard work pays off!

Health & Wellness Benefits – Medical insurance, Dental, Optical, Medical Checkups, etc.

Professional Development Opportunities – Grow with us.

Collaborative & Supportive Work Environment – Thrive in a team that has your back!

What You Bring:

Have a minimum 3 years of experience in Hire Purchase Collections with knowledge and practical experience on secured litigation process /foreclosure and understanding of regulatory requirements, collection systems or similar field.

KPI oriented and able to work under strict deadlines.

Bias towards action and take initiative to get things done.

Superior knowledge of Collection's Auto Loan, including HP act, Repossession and Auction's valuations.

Good negotiation skills, communication and interpersonal skills.

Able to adapt to changes, able to enhance process and workflow management to achieve higher efficiency.

Good knowledge of Microsoft Words, Excel, and PowerPoint.

Why You’ll Love This Role:

VCs-Backed Startup: With the support of big and well-known investors, we’re positioned for long term success.

Work alongside experienced leaders and innovators: Who are passionate about cutting‑edge technology.

Career Development: Be the pioneer key player in a collaborative environment.

Make a Real Impact: Your contribution will directly shape the future of our products and the financing industry.

If you’re an ambitious, results‑driven professional who thrives in a dynamic environment, this is your chance to shine. Don’t worry if you don’t check every box – if you meet most of the criteria and are eager to learn, we’d still love to hear from you.

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