Collections and Recovery Executive

X Star Technology; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company based in Kuala Lumpur seeks a Collections Specialist to manage overdue accounts through effective contact and negotiation strategies. The ideal candidate holds at least a Diploma and has 1-3 years of relevant experience in collections or debt recovery. Strong communication and problem-solving skills are essential, along with proficiency in English and Bahasa. Benefits include annual leave, birthday leave, and a convenient location near MRT (TRX).

Benefits

Annual Leave

Birthday Leave

Family Care Leave

Close to MRT (TRX)

Qualifications

• 1–3 years experience in collections, debt recovery or hire purchase finance preferred.
• Familiar with Hire Purchase Act 1967 and repossession process is preferred.
• Able to handle difficult customers with patience and professionalism.

Responsibilities

• Contact customers with overdue accounts via phone, SMS, email, or field visits to arrange repayment.
• Monitor assigned delinquent accounts and follow up promptly.
• Negotiate repayment arrangements in line with company policy.
• Escalate high-risk cases for repossession and coordinate with agents.
• Assist in the repossession and auction disposal process.
• Maintain accurate records of collection activities.
• Provide weekly reports on collection performance.
• Ensure all activities comply with the Hire Purchase Act 1967.

Skills

Strong communication skills

Negotiation skills

Problem-solving skills

Patience

Target-driven

Discipline

Proficiency in English

Proficiency in Bahasa

Mandarin (advantage)

Education

Diploma qualification in any field

Job description

Requirements

• At least Diploma qualification in any field; candidates with relevant experience will be prioritized.
• 1–3 years experience in collections, debt recovery or hire purchase finance preferred.
• Familiar with Hire Purchase Act 1967 and repossession process is preferred.
• Strong communication, negotiation, problem‑solving skills.
• Able to handle difficult customers with patience and professionalism.
• Target‑driven, disciplined, and able to work under pressure.
• Proficient in English & Bahasa is a must and good command in Mandarin is a plus.
• Must hold a valid driving license (for field visits when required).

Responsibilities

• Contact customers with overdue accounts via phone, SMS, email, or field visits to arrange repayment.
• Monitor assigned delinquent accounts (early & late stage buckets) and follow up promptly to reduce arrears.
• Negotiate repayment arrangements, settlement plans or restructuring in line with company policy.
• Escalate high‑risk cases for repossession and coordinate with repossession officers/agents.
• Assist in the repossession and auction disposal process, including documentation and follow-up with auction houses.
• Maintain accurate records of collection activities in the system (calls, promises‑to‑pay, payments received).
• Provide weekly reports on collection performance, customer feedback, and arrears status.
• Ensure all collection activities comply with the Hire Purchase Act 1967, company SOPs, and fair collection practices.
• Support team initiatives to improve recovery performance and achieve monthly targets.

Benefits

• Annual Leave
• Birthday Leave
• Family Care Leave
• Walking distance from MRT (TRX)