Collection, Team Leader

FUJIFILM Business Innovation; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading business solutions provider in Malaysia is seeking a Collections Manager to lead and manage the collections team. This role involves ensuring timely recovery of overdue accounts, coaching team members on negotiation best practices, and analyzing delinquent accounts to implement effective strategies. Candidates should have 3-5 years of experience in collections, a bachelor's degree in finance or business, and strong communication skills in English and Bahasa Malaysia. A results-driven mindset is essential for success in this role.

Qualifications

• 3-5 years in collections or credit control, with at least 1 year in a leadership role.
• Strong knowledge of O2C processes and collection strategies.
• Excellent communication skills in English and Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Lead and manage the collections team to ensure timely recovery of overdue accounts.
• Coach and develop team members on negotiation and collection best practices.
• Monitor collection KPIs and maintain accurate documentation.

Skills

Negotiation

Communication

Analytical skills

Problem-solving

Education

Bachelor’s degree in Finance, Accounting, Business Administration or equivalent

Tools

ERP systems

Job description

Lead and manage the collections team to ensure timely and effective recovery of overdue accounts, driving cash flow and team performance.

Coach and develop team members on negotiation, communication, and collection best practices.

Oversee dispute resolution by collaborating with Sales, Billing, Customer Service, and Legal teams to ensure quick issue closure.

Analyze delinquent accounts and implement strategies to minimize risks and prevent recurring delinquencies.

Monitor collection KPIs, maintain accurate documentation, and ensure compliance with company policies and audit standards.

Manage escalated accounts, including legal or liquidation cases, coordinating with relevant stakeholders.

Foster strong cross-functional relationships to improve customer satisfaction and streamline collection processes.

Requirements:

3-5 years in collections or credit control, with at least 1 year in a leadership role.

Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent.

Strong knowledge of O2C processes, ERP systems, and collection strategies.

Excellent communication skills in English and Bahasa Malaysia; Mandarin is a plus.

Proven leadership ability with strong analytical, problem-solving, and stakeholder management skills.

Results-driven, positive, and team-focused mindset.

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