CME Meeting Services Support, Specialist (Mandarin Speaker)

Merck Sharp & Dohme; Subang Jaya; Hybrid; MYR 50,000 - 70,000; Full time

Job summary

A leading biopharmaceutical company in Subang Jaya is seeking a Meeting Services Support Specialist to support global meeting processes. The role involves preparing contracts, ensuring compliance, and processing payments in line with company policies. The ideal candidate has a Bachelor's Degree, at least 3 years of accounting experience, and proficiency in Mandarin and English. This position offers a competitive salary and flexible work arrangements.

Benefits

Health insurance

Global flexible work arrangements

Vacation benefits

Qualifications

• Minimum of 3 years of work experience.
• Strong understanding of financial processes and internal controls.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Support end-to-end operational execution for global meeting and congress services.
• Prepare contracts/agreements for Healthcare Professionals and organizations.
• Ensure compliance and timely processing of financial operations.

Skills

Basic accounting experience

Language skills in Mandarin and English

Intermediate MS Excel skills

Process improvement orientation

Problem solving and analytical skills

Communication skills

Interpersonal skills

Organizational skills

Education

Bachelor’s Degree in Business Administration, Science, Economy, Accounting, or Finance

Tools

SAP (Concur, Shopping/Purchase Order)

Power BI

ServiceNow

Job description

Overview

Our company's Business Service Centers (BSCs) are located across three regions (Americas, Europe, and Asia) and are responsible for the timely and efficient delivery of standardized, global financial processes. The BSCs will be responsible for the execution and delivery of a broad range of financial services and processes across our company's business divisions and markets.

The Meeting Services Support Specialist is responsible for supporting the end-to-end meeting process preparation for congress meeting & sponsorship from meeting creation to closure. This includes meeting creation, vendor creation/maintenance, PO creation, contract agreement preparation, meeting compliance review reconciliations and payments. The Meeting Services Support Specialist ensures adherence to compliance & control that are in line with all company policies and guidelines related to meetings and congresses.

Job Description and Responsibilities

Primary responsibilities for this role include, but are not limited to, the following:

• Support end-to-end operational execution for global meeting and congress services within agreed SLA.
• Perform completeness information review and raise vendor creation/maintenance, event creation/closure, PO creation in system/tools accurately.
• Prepare contracts/agreements for Healthcare Professionals, Healthcare Organizations & Speakers prior to the event based on agreed templates.
• Support global meeting and congress financial processes from reconciliation review to payments according to compliance & policies.
• Ensure that all payments, reconciliation files and journals are processed in a timely manner and according to our company\'s financial processes, when required.
• Support year-end activities related to congresses by ensuring that accruals (and accrual reversals) are processed according to our company\'s financial timelines, when required.
• Work closely with stakeholders: Business Unit, Travel, Meetings, Card & Fleet (TMC&F) Regional leads and Process Excellence, Finance partners and other stakeholders in support of the global meeting and congress financial process.
• Work closely with the Meeting Planning Agency (MPA) to facilitate payments for congresses and meetings.
• Maintain and continuously update process documentation (Standard Operating Procedures); understand global congress and meeting related SOPs and relevant policies.
• Champion new procedures and re-engineer processes to support and drive continuous improvement and ensure processes meet business objectives as efficiently as possible; stabilize new incoming scope of work during Hypercare period.
• Handle inquiries as needed and resolve operational issues in a timely and satisfactory manner.
• Demonstrate professionalism, meticulousness, and attention to detail in dealing with colleagues, internal clients and suppliers.
• Any other duties that are within the scope, spirit or purpose of the role or as reasonably requested.

Qualifications

Education

• Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance, or any other related disciplines.

Skills Required

• Minimum of 3 years of work experience in basic accounting or P2P/O2C/R2R.
• Language requirements: Able to speak, read & write in Mandarin and English.
• Intermediate MS Excel skills (Excel, Power Apps, Power BI, PowerPoint, SharePoint).
• Advantages with skills such as Lean Six Sigma, Macro, Power BI, Automation UI Path.
• Good understanding and practical knowledge of processes in Finance, internal controls, compliance as well as financial business processes.
• Ability to work independently and collaboratively within a geographically disbursed team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
• Strong communication, interpersonal, and organization skills required.
• Meticulous & process improvement orientation.
• Positive and proactive attitude, can-do mindset with problem solving and analytical skills.
• Experience with SAP (Concur, Shopping/Purchase Order, and Payment Portal Requests), Ariba, ServiceNow.

Note: The following are additional standard company notices and references often included in postings. Please review the posting for any additional instructions or requirements specific to this role.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements: Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date: 08/26/2025

Requisition ID: R358724

Job Requirements

Company Benefits

Compensation programs

We spend a great deal of time ensuring that people are compensated appropriately and aim to provide highly competitive pay levels over the long term.

Vacation, holidays, & year-end shutdown

For employees outside the U.S., time off and leave benefits are based on local laws and market practices.

Global recognition program

INSPIRE is our worldwide recognition program designed to help create a culture of acknowledgement and appreciation.

Health, life, disability, & business travel insurance

We offer health, life, disability, and business travel insurance that help protect our employees from the financial impact of unforeseen circumstances.

Global flexible work arrangements

We foster an array of flexible work arrangements that will help you succeed personally and professionally.

Safe & healthy workplaces

We want our employees to be healthy and happy, offering them the optimal working conditions with ergonomic workplaces.

For more than 130 years, we’ve brought hope to humanity through the development of important medicines and vaccines. We foster a diverse and inclusive global workforce and operate responsibly every day to enable a safe, sustainable and healthy future for all people and communities. We aspire to be the premier research-intensive biopharmaceutical company. We’re at the forefront of research to deliver innovative medicines and vaccines.