Club Lounge Supervisor

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel group in Kuala Lumpur is seeking a dedicated individual to ensure guest satisfaction and manage club operations. Responsibilities include personal recognition of guests, working at the Club Reception, and promoting in-house facilities. The ideal candidate has strong English skills and knowledge of the hospitality industry, providing excellent service and support.

Qualifications

• Fluency in English both written and verbal.
• Friendly with great knowledge about IHG brand and F&B outlets.
• Having self-transportation is an advantage.
• Strong communication skills.
• Basic calculation skills.

Responsibilities

• Ensure maximum guest satisfaction through personal recognition and prompt service.
• Work as a receptionist and fulfill necessary tasks.
• Promote Inter-Hotel sales and in-house facilities.
• Lead and manage club operations in the absence of management.

Skills

Fluency in English

Friendly demeanor

Knowledge of IHG brand

Basic calculation skills

Job description

• Ensures maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival to departure.
• Ensures that IHG Rewards Club Members as well as Ambassadors consistently receive all benefits, Club Intercontinental- and repeat guests and other VIP’s receive special recognition and service.
• Gets to know the guest personally (memorise and greet by name) and recognize their preferences in food & beverage and their room preferences (King or Twin Bed, Smoking or Non-smoking, special set ups, etc).
• Ensures that all guests follow the dress code (no hotel slipper and flip flops) and advise parents about no children policy during Happy Hour Liaises with other departments and necessary outside contractors to ensure excellent service delivery.
• Works as receptionist at Club Reception and fulfil all necessary tasks as mentioned in checklist (prepare arrivals, check bills of departing guests, room inspection, print and send out daily reports, order stock and maintenance inventory, etc).
• Follows the daily operation checklists in order to ensure smooth operation and complete your jobs in order to support your team.
• Own your kitchen – keep on top of supplies and equipment, and minimize waste
• Has thorough knowledge of hotel facilities including the timings, charges, cuisine served in different outlets and offer assistance to place order.
• Promotes Inter-Hotel sales and in-house facilities (restaurant outlets, swimming pool, gym, SPA).
• Ensures that all duties are carried out in line with the Hotel Policy with high standards of personal appearance, personal hygiene, correct uniforms and name badges as outlined in the staff handbook.
• Has ‘In the Know’ knowledge of the city to be able to offer suggestions if required.
• Ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• May assist with other duties as assigned.
• Leading and managing club operations in the absence of Club InterContinental Manager/ Assistant Club InterContinental Manager
• Participate in IHG training programs for self-development, Be cleaner than clean – meet or exceed local cleanliness and hygiene laws
• Help with washing up and other kitchen duties when needed
• Give guests a better experience by helping with any queries or advice
• Take on other ad-hoc duties when the whole team needs to pull together
• Attends and participates in training sessions as scheduled

What We Need From You

• Fluency in English both written and verbal.
• Friendly and great knowledge about IHG brand and F&B outlet/ foods.
• Having self-transportation is an advantage.
• Communication skills are utilized a significant amount of time when interacting with clients and the guests.
• Basic calculation skills are used frequently.

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