Clinical Support Specialist

Jobstreet Malaysia; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A well-established Medical Device Healthcare company is seeking a Clinical Support Specialist based in Penang. You will provide technical support to physicians during device implantation, assist in training healthcare professionals, and manage customer relationships. Ideal candidates should have 1-2 years of experience in medical device sales or a hospital environment, and a Bachelor’s degree is required. This role offers a full-time position, opportunities for career advancement, and a performance bonus.

Benefits

Performance bonus

Opportunities for promotion and career advancement

Opportunity to travel

Cell phone reimbursement

Qualifications

• 1-2 years working experience preferably in medical device sales or hospital environment.
• Experience in Invasive Catheterization Lab (ICL/Cathlab) or Operating Theatre is an advantage.
• Candidates with sales experience will be considered.

Responsibilities

• Provide technical service and patient follow-up to external customers.
• Train technicians, referral doctors, and healthcare workers.
• Manage consignment stocks in assigned territories.

Skills

Sales

Medical Device

Pharmaceuticals

Education

Bachelor's Degree/Post Graduate Diploma/Professional Degree

Job description

POSITION: CLINICAL SUPPORT SPECIALIST BASED IN PENANG

Job Highlights:

This position is based in Penang

This job is posted by a well-established Medical Device Healthcare company in partnership with a global leader MNC.

With plenty of opportunities for travel, professional development as well as the opportunity to make a positive impact on public health — there’s never been a better time to work in the field.

Job Summary:

To provide technical support to physicians during device implant, clinic follow up session and assist sales team to ensure customer sales cycle is complete.

Job Responsibilities:

• Provide technical service and patient follow-up to external customers.
• Provide training to cardiac technicians, referral doctors, healthcare workers and team members.
• Assist team member to conduct CME product in-service to current and potential customers.
• Manage consignment stocks in assigned territories.
• Prepare quotation & etc. upon request.
• Assist team member to ensure customer sales cycle is complete.
• Obtain market intelligence such as competitor product, pricing, market share, marketing program etc.
• Understand local government healthcare policy and market trends.
• Handle and process customer complaints in a timely manner and in accordance to company and regulatory requirements.
• Assist in clinical research, when necessary.

Other Functions and Responsibilities:

• Serve as back-up for other team members.
• To be on call rotation for emergency/ follow-up cases during weekends or after office hours.
• Handle and process customer complaints in timely manner and according to company and regulatory requirements.
• Execute the job responsibilities applicable to standard operating procedures (SOPs) for the company.
• Perform other related functions and responsibilities assigned by manager or supervisor.

Job Requirements:

1. Minimum 1-2 years working experience preferably in medical device sales/hospital working environment.
2. Medical sales, hospital staffs preferably with experience working in Invasive Catheterization Lab (ICL/Cathlab) or Operating Theatre (OT) will have added advantage.
3. Highly committed and passionate to help others especially patients to make impact in their lives.
4. Candidate with sales experience can be considered.
5. Responsible and take pride and ownership.
6. Must possess own transport and have a valid driving license.
7. Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.

Required language(s): English (written and spoken) used in training and all aspect of daily activities. Bahasa Malaysia and other languages will be an added advantage to communicate with end users.

Highly Preferred Skill(s): Sales, Medical Device, Pharmaceuticals. Preferably Executive specialized in Biomedical or equivalent.

Job Type: Full-time

Benefits:

• Performance bonus
• Opportunities for promotion and career advancement
• Opportunity to travel and fulfilling career in technical and clinical
• Cell phone reimbursement

Click apply if you are looking for a rewarding career in a healthcare company.