Clinic Receptionist and Admin

DRN Wellness; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare clinic in Kuala Lumpur is looking for a front desk receptionist to manage the clinic's reception and ensure excellent customer service. This role involves scheduling patient appointments, handling inquiries, and maintaining a clean and organized environment. Candidates should have at least 2 years of experience in a similar role, strong communication skills, and proficiency in English. The position offers various perks, including an annual performance bonus, medical coverage, and team outings.

Benefits

Annual performance bonus

Annual company trips

Basic medical coverage

Team outings and activities

EPF & SOCSO contributions

Training provided

Staff purchase discounts

Qualifications

• At least 2 years of experience in a front desk or customer service role, preferably in healthcare.
• Willingness to learn about medical treatments is a bonus.

Responsibilities

• Manage the reception and greet patients, ensuring a positive first impression.
• Schedule and confirm patient appointments, manage cancellations.
• Ensure cleanliness and organization of front desk and waiting areas.
• Handle patient inquiries about services and policies.
• Process patient payments and assist with insurance claims.
• Support clinical staff and manage inventory.
• Assist with marketing activities and promotional events.

Skills

Strong communication and interpersonal skills

Fluency in English

Attention to detail

Ability to multitask

Customer service skills

MS Office / Google Workspace proficiency

Ability to handle difficult situations

Education

Minimum SPM or diploma in healthcare administration/customer service

Job description

Manage the clinic’s reception. Greet and welcome patients, visitors, and clients, ensuring a positive and professional first impression.

Schedule and confirm patient appointments, manage cancellations and rescheduling, and ensure optimal appointment flow.

Ensure the front desk and waiting areas are always clean, organised, and welcoming.

Handling patient inquiries, scheduling appointments, and providing information about clinic services, procedures, and policies.

Ensure the best customer service and patient due care by handling inquiries, scheduling appointments, and providing information about clinic services, procedures, and policies.

Manage patient records, update databases, and ensure all paperwork is accurately completed and filed to provide administrative support.

Process patient payments, manage billing inquiries, and assist with insurance claims and documentation.

Coordinate communication between patients, healthcare providers, and staff to ensure smooth clinic operations.

Support clinical staff with treatment procedures as needed, including preparing treatment rooms and assisting during consultations.

Support inventory management with the operations team.

Support Marketing Activities: Assist in clinic promotional activities, such as preparing materials, updating social media, and participating in events.

Ad hoc and management tasks from the Management.

Requirements:

Education: Minimum SPM, diploma in healthcare administration, customer service, or related field preferred.

Experience: At least 2 years of experience in a front desk, receptionist, or customer service role, preferably in a healthcare setting.

Prior experience assisting with medical treatments or willingness to learn is a bonus.

Skills:

Strong communication and interpersonal skills. Excellent in English fluency.

Manage appointment scheduling and patient records effectively with attention to detail.

Ability to multitask and manage time efficiently.

Demonstrated ability to provide excellent customer service and patient care.

Friendly, approachable demeanour with a professional attitude.

Ability to handle difficult situations and patients calmly and efficiently.

Good literacy in MS Office / Google Workspace.

Annual performance bonus based on performance review/appraisal.

Annual company trips. International company trips are based on the company’s revenue target.

Basic medical coverage.

Team outings, event celebrations and quarterly HR activities.

Statutory EPF & SOCSO contributions.

Training will be provided.

Staff purchase discounts & monthly aesthetic treatments.

Remote working arrangement based on approval.