CLIENT SUPPORT (Immediate Joiners!)

Sperton Global AS; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service-focused company in Johor Bahru is seeking proactive and empathetic problem-solvers to serve as points of contact for internal partners and external clients. This role involves ensuring timely responses to inquiries, resolving issues, and maintaining a customer portfolio. Full training and growth opportunities are provided.

Qualifications

• Proactive, empathetic problem-solver.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries efficiently.

Responsibilities

• Serve as single point of contact for clients and partners.
• Ensure timely responses to customer inquiries.
• Conduct analyses to resolve customer issues.
• Maintain customer portfolio through regular interactions.

Job description

Job Scope

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.


• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.


• Conduct necessary analyses to address customers' issues, and provide regular updates to the customers.


• Develop and maintain customer portfolio through regular calls and face to face interaction, as needed.

What we want

• Ideal candidates: proactive, empathetic problem-solvers


• Responsibilities: provide support, resolve issues, ensure customer satisfaction


• Full training and growth opportunities provided