Client Success Specialist

EPOS; Kuala Lumpur; On-site; MYR 80,000 - 105,000; Full time

Job summary

A dynamic technology company in Kuala Lumpur is seeking a Mini-program Operation Specialist to nurture relationships within the digital landscape. You will act as a trusted advisor for clients, ensuring they maximize their investments in mini-programs. The ideal candidate has 3-5 years of experience in account management, a client-centric approach, and proficiency in Mandarin Chinese and English. Join a vibrant team committed to driving success through strategic partnerships.

Qualifications

• 3-5 years of experience in an Account Management role, preferably in a digital agency or SaaS company.
• Ability to build strong, trust-based relationships with technical and non-technical stakeholders.
• Proficiency in Mandarin Chinese and English.

Responsibilities

• Act as the primary contact and trusted advisor for a portfolio of existing clients.
• Collaborate with internal teams to ensure project execution aligns with client expectations.
• Analyze client mini-program performance data to provide actionable insights.
• Manage client communications with regular updates and project reports.

Skills

Client-Centric Mindset

Proficiency in Mandarin Chinese

Proficiency in English

Tools

Project Management Tools

Job description

About the Role

We are seeking a dynamic and results‑driven Mini‑program Operation Specialist to nurture existing relationships within the vibrant mini‑program ecosystem. You will be instrumental in ensuring partners maximize the potential of their mini‑program investments. If you are passionate about the digital landscape and thrive on building lasting business partnerships, this is the perfect opportunity for you.

Key Responsibilities

• Act as the primary point of contact and trusted advisor for a portfolio of existing clients, ensuring exceptional satisfaction and long‑term retention.
• Collaborate closely with our internal product, business development, and marketing teams to ensure flawless project execution and alignment with client expectations.
• Analyze client mini‑program performance data (user engagement, conversion rates, etc.) to provide actionable insights and strategic recommendations for optimization.
• Proactively manage client communications, providing regular updates and reports on project status and performance.

Qualifications

• Experience: 3-5 years of proven experience in an Account Management role, preferably within a digital agency or SaaS company.
• Client‑Centric Mindset: Ability to build strong, trust‑based relationships with both technical and non‑technical stakeholders.
• Language Skills: Proficiency in Mandarin Chinese and English to effectively communicate with internal teams and external clients.

Preferred Qualifications (Nice‑to‑Have)

• Basic technical understanding of mini‑program development frameworks, UI/UX principles, and API integrations.
• Experience using project management tools.
• Demonstrable knowledge of the mini‑program ecosystem.