Client Success & Account Management Executive

MUSIXMUSIX Sdn Bhd; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A media streaming services firm in Kuala Lumpur is seeking an Account Manager to build relationships with key clients and oversee service delivery. The ideal candidate will have a diploma in Information Systems or a related field, along with strong problem-solving skills and fluency in English. Responsibilities include managing client onboarding, providing training, and delivering performance reports. The role offers a hybrid work model with various perks including allowances and career opportunities across the region.

Benefits

5-day work week

Hybrid working model

Commute and 4G/5G allowance

Tea & coffee pantry

Annual leave

Sick days

Parental leave

Qualifications

• Diploma or degree in Information System or related field.
• Good communication skills and patience in dealing with clients.
• Analytical mindset to resolve support cases.

Responsibilities

• Build and maintain relationships with key clients.
• Manage platform accounts and client playlists.
• Oversee the client onboarding process.

Skills

Problem-Solving

Analytical Thinking

Good Communication

Structured and Organized

Patience and Empathy

Fluency in English

Conversational in Bahasa Malaysia

Education

Diploma/Tertiary Graduate in Information System or Management/Business IS related field

Job description

A media streaming services firm in Kuala Lumpur is seeking an Account Manager to build relationships with key clients and oversee service delivery. The ideal candidate will have a diploma in Information Systems or a related field, along with strong problem-solving skills and fluency in English. Responsibilities include managing client onboarding, providing training, and delivering performance reports. The role offers a hybrid work model with various perks including allowances and career opportunities across the region.