Client Servicing Agent (Chinese-Speaking)

Flipster; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A high-performance crypto trading platform is seeking a Client Servicing Agent to manage user inquiries related to trading and account management. Responsibilities include responding to KYC questions, addressing platform issues, and community support across various channels. The ideal candidate should be fluent in English and Mandarin, have prior experience in a cryptocurrency exchange, and possess strong analytical skills. This role is crucial for maintaining user satisfaction in a dynamic trading environment.

Qualifications

• Prior experience working in a cryptocurrency exchange.
• Experience managing enquiries from clients, investigating disputes and bug reporting.
• Experience with financial trading, preferably in cryptocurrency exchanges.

Responsibilities

• Handling user enquiries regarding account registration and management.
• Managing escalation and follow-up of user enquiries with internal stakeholders.
• Community management and providing support across multiple channels.

Skills

Fluent in both English and Mandarin

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Ability to work well with a team in a 24/7 trading environment

Tools

Zendesk

Slack

Sumsub

Job description

🚀About Flipster

Flipster( flipster.io ) is a high-performance crypto perpetuals trading platform on a mission to create the most efficient, frictionless, and high-performance trading experience.

Engineered by traders and optimized for trading, Flipster combines zero spreads, instant execution, and capital efficiency to deliver a platform where performance is the product.

Operating globally and serving users in nearly 200 countries, Flipster is built for crypto traders who demand the ultimate perpetual trading experience — from active retail users to degens to seasoned pros — while maintaining the highest standards of compliance and security.

As a Client Servicing Agent at Flipster

You will be responsible for answering trading platform and cryptocurrency exchange-related enquiries, account registration and account management-related enquiries, promotion and event enquiries, troubleshooting platform issues, and managing escalation and follow-up of user enquiries.

Responsibilities

• Handling user enquiries, including:
• Account registration and account management
• KYC-related enquiries
• Promotion and Event-related enquiries
• Wallet and asset-related enquiries
• Managing escalation and follow-up of user enquiries with internal stakeholders
• Manage enquiries on trading platform usage from a technical perspective
• Community management and providing support across multiple channels

Qualifications

• Fluent in both English and Mandarin
• Prior experience working in a cryptocurrency exchange
• Experience with Zendesk, Slack and Sumsub
• Strong analytical and problem-solving skills
• Ability to work well with a team in a 24/7 trading environment
• Experience with financial trading, preferably in cryptocurrency exchanges
• Excellent communication and interpersonal skills
• Experience managing enquiries from clients, investigating disputes and bug reporting

Preferred

• Keen interest in cryptocurrency and blockchain technologies
• Community management or support experience
• Experience working at a high-growth startup/tech company

Hiring process

• CV/ Resume Submission
• 1st round interview
• 2nd round interview