Client Relationship Manager

Poh Wah Machinery & Trading Pte Ltd; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A machinery trading company in Penang is seeking a professional to manage client relationships and ensure satisfaction within the construction sector. The ideal candidate must have a diploma or degree in a relevant field and at least three years of experience in customer service within the heavy machinery industry. Strong Mandarin communication skills are essential, along with problem-solving abilities and a hands-on approach. The role involves coordination with various teams and regular client visits to address operational challenges.

Benefits

Casual working environment

Casual dress code

On the job training

Qualifications

• Minimum 3 years experience in customer service, operations, or key account management within construction equipment or heavy machinery industry.
• Valid driving licence and willingness to travel to job sites.
• Hands-on attitude with a customer-first mindset.

Responsibilities

• Manage and maintain strong relationships with key customers to ensure long-term satisfaction.
• Coordinate with service, logistics, and technical teams for timely delivery.
• Monitor ongoing rental contracts and equipment performance.
• Handle customer requests, complaints, and feedback promptly.
• Support sales and rental teams in preparing proposals and quotations.
• Conduct regular client visits to understand operational challenges.
• Track and manage service schedules and equipment status.

Skills

Communicate in Mandarin

Strong communication skills

Problem-solving skills

Coordination skills

Education

Diploma or degree in Business, Engineering, or related field

Job description

Requirements

• Communicate in Mandarin (Hokkien advantage, Penang location)
• Valid driving licence and willingness to travel to job sites
• Independent with a desire to excel at work
• Diploma or degree in Business, Engineering, or related field
• Minimum 3 years experience in customer service, operations, or key account management within construction equipment or heavy machinery industry
• Strong communication, coordination, and problem‑solving skills
• Hands‑on attitude with a customer‑first mindset
• Ability to work independently and manage multiple accounts effectively

Responsibilities

• Manage and maintain strong relationships with key customers to ensure long‑term satisfaction and repeat business
• Coordinate with service, logistics, and technical teams to ensure timely delivery, maintenance, and support of equipment
• Monitor and follow up on ongoing rental contracts and equipment performance
• Handle customer requests, complaints, and feedback promptly and professionally
• Support sales and rental teams in preparing proposals, quotations, and after‑sales documentation
• Conduct regular client visits to understand operational challenges and propose suitable solutions
• Track and manage service schedules, equipment status, and related reports
• Ensure all service operations comply with company standards and safety policies
• Provide management with periodic updates on customer performance, service quality, and improvement plans
• Assist in handling Branch Manager's customers

Benefits

• Casual working environment
• Casual dress code
• On the job training

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