Client Operations Officer, Transfer Agency M/F

Crédit Agricole Group; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services provider is seeking a Client Operations Officer to ensure accurate operations in Fund Distribution Services. Located in Putrajaya, Malaysia, the role involves executing daily processes, managing shareholder services, and maintaining effective internal relationships. The candidate will need strong communication skills and an understanding of risk awareness while working in a dynamic financial environment. This position supports the scalability of global operations and enhances service quality within the company.

Qualifications

• Ability to execute daily operations efficiently.
• Strong communication skills for internal relationships.
• Understanding of escalation processes.

Responsibilities

• Execute day-to-day processes for registry management and distribution.
• Ensure timely inquiry handling with proposed solutions.
• Maintain accuracy in cash and transaction logs.

Job description

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Client Operations Officer, Fund Distribution Services is responsible in ensuring the team accurate and timely operation of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures.

Supporting region: Luxembourg

Working Hours: 3pm to 12am or 4pm to 1am

What will you do?

• Accurate and timely execution of agreed day to day processes supporting the registry management, distribution/redemption, transfer, and conversion functions across a range of Shareholder Services structures, including input and validation of manual records to cash and transaction reconciliation logs, register update, cash management, sending notice and confirmations, and presentation metrics and control data.
• Understanding and execution of mandatory escalation processes in accordance with agreed procedures.
• Refer queries in a timely and effective manner and propose solutions for consideration with the agreed governance and change framework
• Build productive relationships with internal departments, and create working relationships as part of the wider Malaysia Client Operations Team and support cross-working and operational improvement initiatives
• Ensure allocated activities are conducted in accordance with procedures and support the governance and control through risk awareness