Client Operations Officer, Group Invoicing M/F (12-months contract)

CACEIS; Putrajaya; On-site; MYR 40,000 - 60,000; Part time

Job summary

A leading asset servicing firm in Putrajaya is seeking a Client Operations Officer to support Group Invoicing activities, ensuring the accuracy and timely delivery of invoices to clients across Europe. Candidates must have a Bachelor’s Degree in Accounting & Finance and may have up to 2 years of experience. This role includes responsibilities such as interpreting fee schedules, generating invoices, and responding to client queries. A competitive compensation and benefits package is offered, along with leadership support and professional development opportunities.

Benefits

Performance-based bonuses

Flexible benefits

Comprehensive training program

Qualifications

• Bachelor's Degree or equivalent required.
• No more than 2 years of experience is acceptable.
• Fresh graduates are welcome.

Responsibilities

• Interpret fee schedules and fee agreements.
• Generate invoices and perform controls.
• Follow up on aged receivables.

Skills

Experience in client billing process and/or accounts receivable process

Experience in Financial Services industry

Experience with SQL or Excel VBA

Excellent communication skills in English

Education

Bachelor’s Degree in Accounting & Finance

Tools

Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint, Access)

Job description

Client Operations Officer, Group Invoicing M/F (12-months contract)

Business type: Finance / Accounting

Contract type: Fixed-Term Contract

Job summary: CACEIS Malaysia is a leading asset servicing firm within the global CACEIS network, based in IOI City, Putrajaya. The Client Operations Officer will support Group Invoicing activities, ensuring accuracy and timely delivery of invoices to institutional clients across Europe. The role demands strong attention to detail, knowledge of fee structures, and effective stakeholder communication.

What will you do?

• Interpret fee schedules and fee agreements.
• Set up fee rates in systems and or Excel invoice templates.
• Retrieve and upload manual data.
• Generate invoices, perform controls, and provide justification on trend analysis.
• Validate invoices and send them to clients.
• Follow up on aged receivables (unpaid invoices).
• Verify client authorisations for invoice payments.
• Justify break items on payment mismatches against invoice amounts.
• Investigate and respond to clients and client‑facing teams within KPI timelines.
• Coordinate with stakeholders to provide consolidated responses to client queries.
• Perform fee‑impact calculations on potential under‑charge/over‑charge queries.
• Support departmental or enterprise‑wide initiatives and projects.

Candidate criteria

Minimum education level: Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality: Bachelor’s Degree in Accounting & Finance (fresh graduates are welcome)

Level of minimal experience: 0‑2 years

Experience and skills

• Experience in client billing process and/or accounts receivable process.
• Experience in Financial Services industry (e.g., Fund/Investor Services).
• Experience with SQL or Excel VBA.
• Understanding and application of fee schedule/fee agreement with clients.
• Understanding of products offered to clients and their operational nature.
• Proficient in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint, Access).
• Excellent communication skills in English.

Benefits

• A comprehensive Total Rewards Program including performance‑based bonuses, flexible benefits, and competitive compensation.
• Leadership support alongside coaching and development opportunities.
• World‑class training program in financial services.
• A collaborative dynamic culture that recognises initiative and hard work.