Client Management Executive

Boardroom Corporate Services Sdn Bhd; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading corporate service provider in Malaysia is seeking a Client Management Executive. This role involves managing client relationships, processing shareholder services, and supporting client meetings. The ideal candidate will have relevant qualifications, experience in client management, and strong organizational skills. This opportunity offers professional development through exposure to clients across the region.

Benefits

Medical

Education support

Dental

Parking

Mobile Phone Allowance (Asst Managers & Above)

Qualifications

• Proven experience in client management roles.
• Ability to develop effective servicing techniques.
• Strong knowledge of the corporate services environment.

Responsibilities

• Attend to stakeholders inquiries and process submitted documents.
• Develop in-depth knowledge of client industries.
• Resolve queries and complaints efficiently.
• Coordinate changes in business processes for new clients.

Skills

Client relationship management

Communication

Problem-solving

Attention to detail

Organizational skills

Education

Relevant professional qualifications

Job description

Responsibilities

• Attend to stakeholders enquiries and process all submitted documents relating to shareholder services
• Receive, check, sort, record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures
• Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s)
• Ensure documents and forms are replenished
• Promptly, accurately, professionally and courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly
• Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other Client / Shareholders' instructions
• Support client Shareholders' Meetings - registration and polling services
• Proactively participate in projects
• Proactively participate in User Acceptance Tests
• Proactively update clients' information in the appropriate systems

Client Relationship & Service Delivery

• Know Your Client by developing an in-depth knowledge of their industry and key contacts
• Develop effective and differentiating servicing techniques that will serve to set us apart in the market and to build and maintain client loyalty
• Proactively contact and communicate with clients regarding needs, experience and preferences according to a predetermined program. File all correspondences
• Identify opportunities to provide value added services to clients
• Meet current Service Level Agreements (SLAs), minimise operational risk, resolve queries and complaints efficiently and effectively with the necessary planning, and complete training to facilitate changes to the current environment, new clients and improvements to the service delivery for existing clients
• Escalate problems, errors and omissions to be dealt with immediately and in the most appropriate manner
• Coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients. This will involve interaction directly with Clients and other Boardroom entities
• Assist Senior Manager / Manager with the communication to all stakeholders at every level internally and externally
• Assist in following up on outstanding and doubtful debts

Other Duties

• Carry out any other duties / projects that may be assigned by Managers / Senior Managers / Director
• Work in collaboration with SRS colleagues to meet client requirement

Company Overview

Boardroom Group is one of Asia Pacific’s leading business service providers. Headquartered in Singapore, we have established operations in Malaysia, China, Hong Kong and Australia. We provide professional services in corporate secretarial, share registration, directors’ training, accounting, payroll and taxation to a large client base of public-listed, private companies and multi-national corporations.

In line with our expansion, we are looking for suitably qualified professionals to join our teams in our Malaysian offices. This is an excellent opportunity to experience professional development through exposure to clients and cultures across the region.

Perks and Benefits

• Medical
• Education support
• Dental
• Parking
• Mobile Phone Allowance (Asst Managers & Above)

Application Questions

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Client Management Executive?
• How much notice are you required to give your current employer?