Client Experience & FM Systems Analytics Specialist

UEM Edgenta Berhad; Kuala Lumpur; On-site; MYR 35,000 - 60,000; Full time

Job summary

A leading asset management firm in Kuala Lumpur is looking for a system support role to enhance their FM work order management system. Responsibilities include administering system operations, training users, producing reports, and liaising with clients. Ideal candidates should have a relevant diploma and 1-3 years of experience in hospitality or data analytics. Strong data analytical skills and proficiency in English and Bahasa Malaysia are essential. Join a dynamic team focused on enhancing service quality and operational efficiency.

Qualifications

• 1–3 years of relevant experience in hospitality, customer service, systems, or data analysis.
• Experience handling work order systems or dashboards is an added advantage.
• Strong data analytics skills including data cleaning, analysis, and visualization.

Responsibilities

• Support and enhance the FM work order management system.
• Administer day‑to‑day system operations and troubleshoot issues.
• Prepare and update system documentation and conduct user training.
• Generate dashboards and reports on asset performance and service delivery.
• Serve as a key liaison for clients, addressing system queries.

Skills

Data Analytics

Communication Skills

Customer Service

Education

Diploma or Postgraduate Certificate in Hospitality, Data Analytics, Information Systems

Job description

A leading asset management firm in Kuala Lumpur is looking for a system support role to enhance their FM work order management system. Responsibilities include administering system operations, training users, producing reports, and liaising with clients. Ideal candidates should have a relevant diploma and 1-3 years of experience in hospitality or data analytics. Strong data analytical skills and proficiency in English and Bahasa Malaysia are essential. Join a dynamic team focused on enhancing service quality and operational efficiency.