Client Advisor

Valentino; Johor Bahru; On-site; MYR 20,000 - 30,000; Full time

Job summary

A leading luxury retail brand in Johor Bahru seeks a dedicated retail professional to enhance client relationships and drive sales performance. The ideal candidate must have a minimum of 2 years' experience in luxury retail and exhibit exceptional communication and team skills. Responsibilities include client retention, achieving KPIs, and delivering top-notch service aligned with brand standards. This role requires flexible working hours and a passion for sales excellence.

Qualifications

• Minimum 2 years of retail experience, preferably in the luxury retail sector.
• Strong communication and interpersonal skills.
• Motivated team player with an outgoing personality.

Responsibilities

• Develop and retain existing clients while recruiting new ones.
• Contribute to business goals through clienteling and sales strategies.
• Deliver high-quality service in line with Valentino's standards.

Skills

Client retention strategies

Excellent communication

Team collaboration

Sales-driven mindset

Job description

Responsibilities

• Focuses on development and retention of the existing clients; recruitment of new and potential ones.
• Contributes to the store business through excellent clienteling and reaching KPIs goals (conversion rate, cross selling, AVT, upselling, strategic zoning).
• Deliver the Valentino Couture Service.
• Naturally integrates digital tools in selling and clienteling activities.

Skills and experience

• Minimum 2 years retail experience preferably in Luxury Retail Industry.
• Good communications and interpersonal skills.
• Motivated team player with outgoing personality.
• Drive to meet and exceed performance expectations.
• Able to work full time in shift hours is preferable.