Claims Manager, Asia (Non-Motor)

QBE Insurance; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A major insurance firm in Kuala Lumpur seeks a Claims Manager to lead the financial lines claims portfolio. Responsibilities include overseeing claims handling, ensuring compliance, and fostering stakeholder engagement. Candidates should have a Bachelor's degree and 8-10 years of experience in claims management. This role emphasizes strategic leadership, operational excellence, and strong negotiation skills. An inclusive workplace with a focus on digital innovation and employee well-being is offered.

Benefits

Flex and hybrid working options

Work from home policy

Medical benefits

Well-being programs

Study leave

Internal Appreciation program

Qualifications

• Minimum 8 to 10 years of experience in financial lines claims handling.
• Strong understanding of policy wordings and legal principles.
• Experience in managing complex and high-value claims.

Responsibilities

• Oversee end-to-end handling of financial lines claims.
• Liaise with stakeholders to manage complex claims.
• Ensure adherence to internal claims handling procedures.

Skills

Adaptability

Claims Administration

Conflict Resolution

Critical Thinking

Regulatory Compliance

Risk Management

Education

Bachelor's degree in Law, Insurance, Finance, or related field

Job description

Overview

Provide leadership, direction and coordination of operational activities within the team, including driving change and optimizing service delivery. Jobs responsible for or involved in all stages of insurance claims handling and settlement including claims processing/data entry, claims customer support, claims adjusting, claims investigations and case management.

Job Purpose

To lead and manage the financial lines claims portfolio, ensuring timely, fair, and accurate claims handling in accordance with company policies, regulatory requirements, and service standards. This role will also support strategic initiatives, drive operational excellence, and foster strong relationships with internal and external stakeholders.

Claims Management

• Oversee end-to-end handling of financial lines claims including D&O, PI, Crime, EPL, Cyber, and related products.
• Oversee Liability & A&H claim management.
• Ensure claims are investigated, evaluated, and settled efficiently and fairly.
• Provide technical guidance and support to junior claims staff.
• Manage a group of claim handler and ensure claims are processed on a timely fashion.

Stakeholder Engagement

• Liaise with brokers, clients, reinsurers, and legal counsel to manage complex claims.
• Represent the company in settlement negotiations, mediations, and litigation where necessary.

Compliance & Governance

• Ensure adherence to internal claims handling procedures and regulatory requirements.
• Maintain accurate claims records and documentation for audit and reporting purposes.

Reporting & Analysis

• Monitor claims trends and provide insights to underwriting and risk teams.
• Prepare regular reports on claims performance, reserves, and loss ratios.

Process Improvement

• Identify opportunities to enhance claims processes and customer experience.
• Support digital transformation and automation initiatives within the claims function.

About You

• Bachelor's degree in Law, Insurance, Finance, or related field.
• Minimum 8 to 10 years of experience in financial lines claims handling, preferably in an insurance or reinsurance environment.
• Strong understanding of policy wordings, legal principles, and regulatory frameworks.
• Experience in managing complex and high-value claims.
• Excellent negotiation, communication, and analytical skills.
• Familiarity with Malaysian market practices and legal systems.
• Proficiency in BNM Claims settlement practice.
• Ability to work independently and manage multiple priorities.
• Strong leadership and mentoring capabilities.

About QBE

What if you could have a positive impact - at work and in the world?

At QBE, we’re enabling a more resilient future - for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough to make a real impact.

QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.

Benefits

• Flex and hybrid working options.
• Work from home policy.
• Paternity leaves matching with maternity leave.
• Well‑being programs.
• Pensions.
• Medical benefits.
• Globally, access to online learning via LinkedIn Learning.
• On top of annual leaves, 3 additional days off (Family care leaves).
• Study leave.
• Marriage leave.
• Internal Appreciation program with points to redeem nice merchandise and life experiences.

Primary Details

Time Type: Full time

Worker Type: Employee

Skills

• Adaptability
• Business Process Improvements
• Claims Administration
• Claims Settlement
• Commercial Acumen
• Conflict Resolution
• Critical Thinking
• Customer Value Management
• Intentional collaboration
• Managing performance
• Mentorship
• Personal Initiative
• Regulatory Compliance
• Risk Management
• Team Development

Application Close Date: 30/12/2025 11:59 PM

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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