Claims, Health (Clerk)

Lonpac Insurance Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is seeking a dedicated individual for claim processing and related documentation tasks. The successful candidate will be responsible for organizing claim files, performing data entry, and ensuring effective communication with various departments. Strong proficiency in English and good computer skills are essential. This role requires a minimum education level of SPM or equivalent, making it a great opportunity for individuals looking to grow in the insurance industry.

Qualifications

• Minimum SPM or equivalent academic qualification.
• Good communication and interpersonal skills.
• Proficient in both spoken and written English.

Responsibilities

• Organize and retrieve incoming claim documents.
• Register new claims and perform data entry.
• Print and prepare related documents and files.
• Coordinate with the Underwriting Department for policies.
• Handle incoming phone calls regarding claim status.

Skills

Communication skills

Interpersonal skills

Computer literacy

Proficiency in spoken and written English

Education

Minimum SPM or equivalent qualification

Job description

• Minimum SPM or equivalent academic qualification.
• Good communication and interpersonal skills.
• Good computer literacy knowledge.
• Proficient in both spoken and written English.
• Organize, list, and retrieve incoming claim documents (e.g. IA Reports, Preliminary Reports, Final Reports, supporting documents, etc.).
• Register new claims, perform data entry, and prepare claim listings for printing and editing.
• Print policies and endorsements for related items from the Company’s internal portal.
• Prepare physical claim files by writing claim details on file covers and printing PLA, Debit Notes, and Credit Notes.
• Prepare and type acknowledgement letters and document request letters.
• Coordinate with the Underwriting Department to obtain policies and endorsements for unnamed declarations, renewals, or policies not yet issued.
• Dispatch outgoing letters.
• Scan claim documents and upload/check-in documents into the Company’s internal portal.
• Record and transfer claim files to the storehouse.
• Process payments for Adjusters and Rentas.
• Follow up on IA reports and estimates with branches.
• Send emails to Reinsurance for PLA, Debit Notes, and revised documents.
• Liaise with branches to obtain risk situation feedback for approved cases.
• Perform User Acceptance Testing (UAT) when required.
• Handle incoming phone calls from insureds, branches, and agents regarding claim status, procedures, and general enquiries.