Claims Examiner, Non-Motor

Allianz; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance and asset management firm is looking for candidates for a claims processing role in Kuala Lumpur. This position involves assessing non-motor insurance claims, negotiating settlements, and handling documentation from various stakeholders. The ideal candidate should possess strong communication skills and the ability to work both independently and as part of a team. Experience or willingness to learn about claims processes is essential, along with skills in leveraging AI tools to improve efficiency.

Qualifications

• Ability to work independently and collaboratively.
• Good communication and writing skills are essential.
• Familiarity with AI tools like ChatGPT to enhance tasks.

Responsibilities

• Process and assess claims related to non-motor insurance.
• Obtain necessary claims documents from various stakeholders.
• Negotiate claims settlements with insured parties.
• Attend court for contested claims when necessary.
• Identify processes that can be automated for efficiency.

Skills

Good communication skills

Team player

Ability to leverage AI tools

Willingness to learn

Job description

To assist with Non‑Motor insurance (excluding liability, bond, TTBI and TBBD) in the following activities:

• Claims processing & assessment
• Claims settlement
• Claims recovery
• Claims Services
• Functional business analyst

Key Responsibilities

• Obtain necessary claims documents from insured, solicitors, underwriters, agents, brokers, etc.
• Appoint independent adjusters for investigations, solicitors for summon cases & medical specialists.
• Confirm coverage and assess claims based on documents / reports that support claims, i.e., medical, police report, adjuster report etc.
• Offer settlement to insured.
• Handle complaints from local authorities, insured & agents.
• Conduct negotiation & attend court when necessary for selected contested cases.
• Prepare repudiation letter for cases where the Policy Liability is not apparent.
• Take action to recover claims by way of subrogation.
• Attend to claims query from customer, agents, brokers, branches, and claims hub.
• Provide claims input in product development.
• Identify processes which can be automated and perform enhancement in Merimen / OPU.

Requirements

• Able to work independently and as a team player.
• Good communication and writing skills.
• Ability to leverage AI tools like ChatGPT to simplify tasks at work.
• Willing to learn and interested in handling and process in Claims.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let’s care for tomorrow.