Claims Analyst - Travel Insurance | Hybrid Work & Growth

Cover-More; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global travel insurance provider seeks a claims processor to review and manage various insurance claims. The ideal candidate will have experience in claims processing, strong analytical and communication skills, and proficiency in Mandarin to support APAC clients. The role offers a hybrid work model with flexibility, career growth opportunities, and a commitment to diversity and inclusion. Join us to make a difference for travelers worldwide.

Benefits

Flexible working days

Comprehensive leave benefits

Professional development opportunities

Qualifications

• Previous experience in claims processing, insurance, or financial services is preferred.
• Mandarin proficiency preferred for supporting APAC cardholders.
• Familiarity with claims systems and documentation processes is an advantage.

Responsibilities

• Review and process travel and commercial benefit claims for data accuracy.
• Assess claim eligibility by analyzing supporting documentation.
• Draft and issue clear claimant responses, including approvals and denials.
• Coordinate daily claims activities with TPAs and adjusters.
• Manage cardholder inquiries on benefits and claims procedures.
• Process settlement payments accurately within required timeframes.
• Maintain compliance through timely reserve reviews and documentation.
• Escalate complaints and coverage issues to management.

Skills

Analytical skills

Problem-solving

Communication skills

Multitasking

Job description

A global travel insurance provider seeks a claims processor to review and manage various insurance claims. The ideal candidate will have experience in claims processing, strong analytical and communication skills, and proficiency in Mandarin to support APAC clients. The role offers a hybrid work model with flexibility, career growth opportunities, and a commitment to diversity and inclusion. Join us to make a difference for travelers worldwide.