Chief Operating Officer (COO)

GV CAR VENTURES SDN. BHD.; Kajang Municipal Council; On-site; MYR 180,000 - 250,000; Full time

Job summary

A prominent e-hailing company is seeking a strategic leader to manage operations and drive growth initiatives. This role requires over 10 years of experience in operations and logistics, with a strong background in leadership. The ideal candidate will be based in Kajang and must be proficient in English and Bahasa Malaysia. The company offers a dynamic work environment focused on innovation and operational excellence.

Qualifications

• 10+ years of experience in operations, logistics, or e-commerce.
• 5+ years in a senior leadership role.
• Fluent in English and Bahasa Malaysia; Mandarin or Tamil is a plus.

Responsibilities

• Oversee day-to-day operations of the e-hailing platform.
• Manage cross-functional teams and drive operational efficiency.
• Ensure compliance with Malaysian e-hailing laws.

Skills

Leadership

Data analysis

Problem-solving

Communication

Team management

Education

Bachelor’s degree in Business Administration

MBA or Master’s degree

Job description

Overview

• Strategic and operational leadership: Oversee day-to-day operations of the e-hailing platform (driver and rider operations, customer service, fleet management, etc.). Translate strategy into actionable steps and monitor execution across departments. Collaborate with CEO to develop and implement business strategies aligned with company goals.
• Business Expansion and Market Penetration: Lead geographical expansion initiatives and strategic partnerships. Identify and execute growth opportunities (B2B, logistics, ride types: economy, premium, etc.). Analyze market trends and consumer data to support decision-making.
• Driver and Rider Ecosystem Management: Optimize onboarding, engagement, and retention of drivers and riders. Improve operational metrics (driver utilization, service availability, wait times, cancellations, etc.). Lead initiatives to enhance driver/rider satisfaction and safety.
• Compliance & Regulatory Management: Ensure full compliance with Malaysian e-hailing laws and transport regulations (JPJ, LPKP/SPAD, MOT, etc.). Build strong relationships with government agencies, local authorities, and regulators.
• Data-Driven Performance Monitoring: Develop and manage KPIs and dashboards to track operations performance. Use analytics to continuously improve service delivery, reduce costs, and boost efficiency.
• Team Leadership and Organizational Development: Manage cross-functional teams (operations, support, logistics, driver management). Hire, mentor, and build operational leadership and execution teams. Establish a high-performance culture focused on execution, accountability, and innovation. Work closely with product and tech teams to align operational needs with product features (e.g., app functionality, fleet routing, fare calculation). Provide user insights to support product development and enhancement.
• Financial Oversight and Cost Optimization: Manage operating budgets and optimize operational cost structures. Drive cost efficiencies in fleet management, marketing spends, subsidies, and support.

Job Requirements

• Education: Bachelor’s degree in Business Administration, Operations, Engineering, Transportation, or related field. MBA or Master’s degree is a plus.
• Experience: 10+ years of progressive experience in operations, logistics, transportation, or e-commerce. 5+ years in a senior leadership role, preferably in a tech-driven or fast-paced industry (e.g., e-hailing, delivery, mobility, ride-sharing). Proven experience managing large teams and operational budgets.
• Skills: Strong leadership and people management skills. Excellent analytical and problem-solving abilities. Data-driven mindset, proficiency in performance metrics, KPIs, and operational analytics. Effective communicator in English and Bahasa Malaysia, Mandarin or Tamil is a plus.
• Knowledge: Deep understanding of the Malaysian transport ecosystem and regulatory landscape. Familiar with digital platforms, mobile apps, CRM systems, and operational tech tools.
• Personality & Traits: Results-oriented with a hands-on approach. Resilient and adaptable in a dynamic, competitive environment. Strategic thinker with strong execution capabilities.
• Location: Based in Kajang, with occasional travel to other regions (Penang, Johor, East Malaysia) as required.