Card Operations Lead: Reconciliation, Fraud & Regulatory

Boost Bank; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A financial institution in Kuala Lumpur is seeking a Card Operations Assistant Manager to oversee financial and operational aspects of debit cards. Responsibilities include managing reconciliation, settlements, reporting, and customer support while ensuring compliance with regulations. Candidates should possess knowledge of card schemes and reconciliation processes. Proficiency in systems like Card Management and Excel will be advantageous. This role is pivotal in enhancing customer experiences and streamlining operational efficiency.

Qualifications

• Proficiency in Excel, financial system and reconciliations tools will be an added advantage.
• Experience with Card Management System.
• Basic knowledge of AML and Fraud Monitoring procedure.

Responsibilities

• Manage financial and operational aspects of debit cards.
• Ensure compliance with regulatory requirements.
• Perform daily payment to Card Scheme.
• Support customer experience team on card escalation and investigation.

Skills

Knowledge of card reconciliation

Understanding card scheme (PayNet / Mastercard / Visa) and settlement cut off timing

Experience with Card Management System

Basic knowledge of AML and Fraud Monitoring procedure

Familiarity with Dispute & Chargeback Management

Proficiency in Excel

Understanding Risk & Compliance

Job description

A financial institution in Kuala Lumpur is seeking a Card Operations Assistant Manager to oversee financial and operational aspects of debit cards. Responsibilities include managing reconciliation, settlements, reporting, and customer support while ensuring compliance with regulations. Candidates should possess knowledge of card schemes and reconciliation processes. Proficiency in systems like Card Management and Excel will be advantageous. This role is pivotal in enhancing customer experiences and streamlining operational efficiency.