Cantonese Speaking Fraud Ops Analyst

Citigroup Inc.; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

A global banking institution in Kuala Lumpur is seeking an entry-level Fraud Ops Analyst to assist in managing fraud risks and implementing policies to reduce losses. Responsibilities include performing fraud analysis, making informed judgments, and maintaining knowledge of industry standards. Ideal candidates have a Bachelor’s degree, relevant experience, and are proficient in Cantonese, Mandarin, and English. The position offers full-time hours with opportunities for professional development.

Qualifications

• Relevant experience in a related role.
• Knowledge in the Investigation and Fraud claims process.
• Experience in early fraud detection trend analysis.

Responsibilities

• Perform short and long-term forecasting analysis.
• Work within guidelines under general supervision.
• Identify inconsistencies in data and communicate clearly.

Skills

Risk assessment

Fraud analysis

Communication

Customer service

Trend analysis

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Access

Job description

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank’s Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Strong customer service experience who can cater services to our Hong Kong market so candidate must be able to speak in Cantonese, Mandarin and English.

Education

• Bachelor’s degree/University degree or equivalent experience

Job Family Group: Operations - Services

Job Family: Fraud Operations

Time Type: Full time

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