Call center Service Coordinator -SEA

Danaher; Kuala Lumpur; Remote; MYR 50,000 - 70,000; Full time

Job summary

A global diagnostics company is seeking a Call Center Service Coordinator to support customers in Malaysia. This role involves coordinating service activities, managing client resources, and maintaining records. The ideal candidate has a degree in Business Administration or Engineering and at least three years of relevant experience. This position offers the flexibility of remote work.

Benefits

Flexible work arrangements

Qualifications

• At least 3 years’ experience in a similar role in an international organization.
• Ability to evaluate and prioritize clients’ needs based on urgency and impact.

Responsibilities

• Coordinate various service activities to ensure comprehensive support.
• Identify and connect clients with our Service team and resources.
• Maintain accurate records of Service Contracts and Inventory management.

Skills

Client management

Problem-solving

Prioritization

Education

Degree in Business Administration or Engineering

Job description

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Call Center Service Coordinator -SEAS for Beckman Coulter Diagnostics is responsible to address customer’s concern with urgency and respect to ensure high quality service delivery in SEA-S (Singapore and Malaysia).

This position is part of the Customer Support Team located in Malaysia and will be covering SEA-S (Singapore and Malaysia) remotely. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the SEA Call Center Team report to the Customer Support Manager, SEA. If you thrive in a multifunctional and fast paced role and want to work to build a world-class In-Vitro Diagnostics (IVD) organization—read on.

In this role, you will have the opportunity to:

• Service Integration: Coordinate various services activities (Uninterrupted Power Supply (UPS), Clinical Water System, Biohazard Waste Management System, and Compress Air system) to ensure comprehensive support is provided to clients.
• Resource Management: Identify and connect clients with our Service team and resources to meet their needs.
• Documentation and Reporting: Maintain accurate records of Service Contracts, Channel Partners inquires, and Inventory management system

The essential requirements of the job include:

• Education – Degree or equivalent in Business Administration/Engineering
• Experience – At least 3 years’ experience in the same capacity in an international organization
• Required Skill – Ability to evaluate and prioritize clients’ needs based on urgency and impact.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.