Cafe Supervisor

TSL Catering F&B Sdn Bhd; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading catering company in Subang Jaya, Malaysia is seeking a management professional to oversee café staff and ensure operational excellence. Responsibilities include training new staff, managing schedules, resolving customer issues, and maintaining high food and beverage quality standards. Ideal candidates will possess strong leadership skills and a commitment to customer service. This role offers the opportunity to contribute to a dynamic team in a fast-paced environment.

Responsibilities

• Oversee the daily activities of all café staff during their shift.
• Train new employees on operational procedures and customer service standards.
• Assist the manager with staff scheduling to ensure adequate coverage.
• Motivate the team, delegate tasks, and address performance issues.
• Ensure guests receive prompt and professional service.
• Handle customer complaints and resolve issues efficiently.
• Coordinate opening and closing procedures, including cash handling.
• Maintain cleanliness and organization, ensuring compliance with safety regulations.
• Monitor inventory levels and place orders to prevent shortages.
• Supervise cash handling procedures and prepare daily banking reports.
• Identify methods to reduce waste and decrease operational costs.
• Ensure adherence to food and beverage quality standards.

Job description

Supervision: Oversee the daily activities of all café staff (baristas, servers, etc.) during their shift.

Training & Mentoring: Train new employees on operational procedures, customer service standards, food safety, and menu knowledge.

Scheduling: Assist the manager with staff scheduling, ensuring adequate coverage for peak hours and overall business needs.

Performance: Motivate the team, delegate tasks, and address minor performance issues.

Staff Management & Leadership

• Supervision: Oversee the daily activities of all café staff (baristas, servers, etc.) during their shift.
• Training & Mentoring: Train new employees on operational procedures, customer service standards, food safety, and menu knowledge.
• Scheduling: Assist the manager with staff scheduling, ensuring adequate coverage for peak hours and overall business needs.
• Performance: Motivate the team, delegate tasks, and address minor performance issues.

Operational Excellence

• Customer Service: Ensure that all guests receive prompt, friendly, and professional service, and a welcoming atmosphere is maintained.
• Issue Resolution: Handle customer complaints and resolve issues quickly and professionally.
• Opening/Closing: Coordinate and ensure the completion of all opening and closing procedures, including cash handling and security.
• Cleanliness & Safety: Maintain impeccable cleanliness and organization throughout the café, ensuring compliance with all food safety, hygiene, and health regulations (e.g., HACCP procedures).

Benefits

• Inventory & Financial Control
  • Stock Management: Monitor inventory levels for food, beverages, and supplies, and place orders in a timely manner to prevent shortages.
  • Cash Handling: Supervise cash handling procedures, manage the till, and prepare daily banking and cash flow reports.
  • Cost Control: Work to identify methods to reduce waste and decrease operational costs.
• Food & Beverage Quality
  • Product Standards: Oversee food and beverage preparation to ensure consistency and adherence to established recipes and quality standards.
  • Menu Knowledge: Maintain full knowledge of the café menu, preparation methods, and promotions, and ensure staff are equally informed.