Business Services Payroll Senior Consultant

weConnect; Penang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A business process outsourcing firm in Penang is seeking a Business Services Payroll Senior Consultant. This role involves managing client relationships, overseeing payroll operations, and coordinating HR-related matters for multiple countries, especially Japan-based subsidiaries. Ideal candidates will have at least 4 years of experience in payroll or similar services, strong English skills, and proficiency in MS Office. This position offers a chance to enhance technical expertise and leadership skills in a dynamic environment.

Qualifications

• 4+ years of experience in payroll, accounting, finance, or similar professional services.
• Business-level English reading and writing skills.
• Proficiency in reading and writing Chinese characters.

Responsibilities

• Act as the primary point of contact for assigned clients on payroll and HR matters.
• Communicate with clients via email, phone, and online meetings.
• Oversee the full payroll cycle and ensure accurate service delivery.
• Guide junior team members to ensure compliance and accuracy.
• Lead continuous improvement projects within the payroll team.

Skills

Client communication

Leadership

Project management

Analytical skills

Problem-solving

Time management

Tools

MS Office (Excel, Word, PowerPoint, Outlook)

Job description

Business Services Payroll Senior Consultant

The Business Services Payroll Senior Consultant position is an exciting opportunity for candidates who thrive in a dynamic and fast-paced business process outsourcing (BPO) environment.

The Payroll Senior Consultant is responsible for managing client relationships and overseeing all aspects of payroll operations, employee benefits, and HR-related matters for clients across multiple countries, with a strong focus on Japan-based subsidiaries of global companies.

The role involves close collaboration with internal teams, partners, and advisors to ensure seamless service delivery and high-quality payroll outcomes.

Comprehensive on-the-job training will be provided for Japan and other country-specific payroll processes, local regulations, and system operations. This position is ideal for professionals who are confident in client communication, leadership, and project management, and who are eager to deepen their technical and consulting expertise while progressing toward a managerial role.

Responsibilities

Specific duties and responsibilities include, but are not limited to, the following:

Acting as the primary point of contact for assigned clients on all payroll, employee benefits, and HR-related matters.

Communicating via email, phone, and online meetings with clients.

Reviewing calculation results, email drafts, insurance registration documents, etc., prepared by other team members.

Overseeing the full payroll cycle and ensuring accurate and compliant service delivery across payroll and benefits processes.

Guiding and reviewing the work of junior team members to ensure accuracy, compliance, and alignment with statutory requirements and client policies.

Leading and contributing to continuous improvement projects within the payroll service team.

Collaborating with external payroll vendors and partners to ensure timely and accurate processing while maintaining awareness of local requirements.

Required Qualifications

Skills and Experience

At least 4 years of working experience, preferably in payroll, accounting, finance, or similar professional services.

Business-level English reading and writing skills.

Proficiency in reading and writing Chinese characters.

Proficiency in MS Office applications (Excel, Word, PowerPoint, and Outlook).

Personal Attributes

Demonstrated leadership abilities, including experience coaching or reviewing junior team members’ work.

Strong analytical, problem-solving, and decision-making abilities.

Self-motivated with strong attention to detail and excellent organizational, time management, and prioritization skills.

Excellent communication and stakeholder management skills, with the ability to build strong client relationships.

Ability to manage multiple tasks under strict deadlines while maintaining a high standard of work.

Cultural awareness and the ability to work effectively with people at all levels across several countries.

Demonstrated ability and motivation to learn new systems and global payroll processes.

Bonus Qualifications

5+ years of experience in payroll, accounting, finance, or similar professional services.